Major Incident Manager and Incident/ Change Analyst

Requirements

Strong technical understanding of IT infrastructure and applications.

· Excellent communication and stakeholder management.

· Ability to stay calm under pressure.

· Analytical thinking and problem solving mindset.

· Experience with ITIL frameworks (especially Incident, Problem, Change).

Essential skills/knowledge/experience:

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

• Have worked as Major Incident manager for atleast 6-10 yrs.
• Knowledge of other ITIL processes like Change management, Problem management etc
• Flexible to perform change manager/ analyst role incase of no Major Incidents during the shift.
• Good in process documentation
• Good understanding of IT infrastructure and Applications
• Expertise in ServiceNow and MIM workbench

Project details

• Start: flexible
• Location: Wokingham, United Kingdom, GB
• Rate: 50-63 EUR/h
• Languages: English