Managed Services Manager – SAP P2P / Procurement

Project overview

Managed Services Manager – SAP P2P / Procurement

We are currently looking for an experienced Managed Services Manager with a background in P2P, procurement and/or invoice processing to join an ongoing project ASAP.

The initial contract is for 18 months, with the potential to extend to 2 years.

Required Experience

Key Responsibilities

• Minimum 5 years’ experience managing Managed Services of comparable scope
• Experience across operational procurement, P2P and/or invoice processing
• Strong experience in service-level management
• Experience managing service reporting and performance against agreed SLAs
• Strong customer and stakeholder management experience
• Experience managing customer escalations
• Ability to oversee service performance and address operational issues
• Strong communication and relationship management skills
• German language skills at C1 level or above
• Manage the overall delivery of Managed Services across P2P, procurement and/or invoice processes
• Own service-level management and ensure delivery against agreed SLAs
• Manage service reporting and performance reviews
• Act as a senior point of contact for the customer
• Manage escalations and ensure appropriate resolution
• Coordinate with operational teams to maintain service quality
• Identify and support opportunities for service improvement
• Maintain strong customer and stakeholder relationships

Project details

Whitehall Resources are leading ERP Recruitment specialists in the provision of SAP, Oracle & IT recruitment in the UK and internationally.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

• Start: ASAP
• Initial Duration: 18 months – potential extension to 2 years
• Location: 100% Remote
• Candidate Location: Anywhere in the EU
• Start: flexible
• Location: Poland, PL