N2 User Support Technician - Microsoft 365 + English

Project overview

Windows 11 Support

Printing

Active Directory (expected)

Microsoft Intune

MANDATORY basic knowledge:

Appreciated knowledge:

Microsoft 365

Documentation

Profile sought

Capable of digging into incidents

checking Exchange server quotas

familiarity with Intune tools

ENGLISH essential for phone communication with Europeans, Dubai...

Work environment

• MISSIONS
• Handling Level 1 and Level 2 incidents
• Advanced Windows 11 diagnostics, reinstallation, profile migration
• Installation, configuration, and troubleshooting of local and network printers
• User account creation
• Assignment and management of rights (NTFS, shares, groups)
• Group Policy Object (GPO) setup and troubleshooting (creation, linking, filtering, gpresult)
• Alias creation and management (proxyAddresses)
• Verifying user workstation compliance
• BitLocker key recovery
• LAPS password recovery
• Intune enrollment of Android and iOS tablets and phones
• Support and troubleshooting of tablets and mobiles (iOS / Android): email, compliance, application access
• Troubleshooting and fixing Intune / Autopilot enrollment issues (Windows workstations)
• Application deployment, configuration/compliance policies, remote actions
• Microsoft 365 Admin Center: user, license, group management, service health monitoring
• Entra ID: identity management, MFA, self-service password reset, login troubleshooting
• Exchange / Exchange Online: mailboxes, shared mailboxes, distribution lists, aliases, Outlook troubleshooting
• SharePoint Online: access rights and sharing management
• Creation and updating of technical documentation (procedures, knowledge base, user step-by-step guides)
• REQUIRED SKILLS
• Microsoft 365 Admin Center: interface mastery, user/license/group management, health status monitoring
• Windows 11, Active Directory, Entra ID, Exchange Online, SharePoint + Intune (mandatory basics above)
• iOS / Android tablet and mobile support and Intune enrollment
• PowerShell: ability to execute, adapt, and understand scripts for diagnostics
• Use of Microsoft Copilot as a diagnostic assistant to resolve complex incidents
• Network basics: DNS, DHCP, TCP/IP, VPN
• Ability to create and maintain clear technical documentation usable by L1/L2
• APPRECIATED SKILLS
• Troubleshooting and fixing Intune / Autopilot enrollment issues
• Advanced Intune knowledge (deployment, Autopilot, advanced compliance)
• Jira / Jira Service Management for ticket tracking
• Mobile fleet management via the Bouygues Telecom Entreprises portal (orders, suspensions, troubleshooting)
• PROFILE
• Minimum 3 years in N2 support in a Microsoft 365 and mobility environment
• Autonomous, rigorous, user-service oriented
• Good documentation of interventions

Project details

• Start: ASAP
• Duration: 3 ans
• Location: Hauts-de-Seine, France, FR
• Languages: French, English