Jobbeschreibung
Our client - Local Government - is seeking the addition of an experienced NEC Housing Implementation Consultant on an interim basis to support the delivery of key Programme priorities. Key skills/experience: - Hands-on experience implementing and configuring NEC Housing solutions within a Local Authority or Housing Association environment. - Detailed knowled
Project details
- Start: flexible
- Duration: 6 months
- Remote: hybrid
- Location: London, United Kingdom, GB
Our client
Key skills/experience:
This role is London based with hybrid working.
If your experience matches the criteria above, please get in touch.
- Local Government
- is seeking the addition of an experienced NEC Housing Implementation Consultant on an interim basis to support the delivery of key Programme priorities.
- Hands-on experience implementing and configuring NEC Housing solutions within a Local Authority or Housing Association environment.
- Detailed knowledge of NEC Repairs, repairs workflows, scheduling and appointment management.
- Experience of Plentific integration and designing digital repairs/self-service solutions that improve customer experience and operational efficiency.
- Proven track record of delivering NEC Housing solution design, requirements gathering, configuration testing, UAT, training and transition into live service.
- Experience implementing NEC ASB and Case Management modules, including workflow configuration, process redesign and service improvement.
- Strong understanding of DTI/Communications Suite, reporting and management information requirements.
- Ability to work collaboratively with service leads, operational teams and programme stakeholders to design future-state processes and realise business benefits.
- Excellent stakeholder engagement, workshop facilitation and documentation skills.
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