Onsite IT Support Engineer (Windows/M365/Intune, Meeting Rooms)

Project overview

Contract onsite/remote EUC support role in Amsterdam providing hands-on troubleshooting for Windows laptops/desktops and peripherals, Microsoft 365 apps (Outlook/Teams/OneDrive/Office), and mobile devices (iOS/Android). The engineer will handle device installs/replacements/upgrades, JML (joiner/mover/leaver) activities, Intune/MDM enrollment, and strong meeting room/Teams Rooms and AV support (pre-meeting checks, executive support).

The role also provides smart-hands support for infrastructure/network/security teams, manages incidents/requests in ServiceNow (or similar), and maintains asset/CMDB accuracy while meeting SLAs.

Responsibilities

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Perform device installation, replacement, upgrades, and asset management activities.
• Support new joiner, mover, and leaver (JML) activities.
• Support and troubleshoot Apple iPhone/iPad devices.
• Support and troubleshoot Android mobile devices.
• Configure email, Teams, VPN, and mobile applications.
• Support device enrollment and management through Intune or other MDM solutions.
• Support Microsoft Teams Rooms and video conferencing solutions.
• Troubleshoot meeting room equipment including displays, cameras, microphones, speakers, and collaboration devices.
• Perform cable patching, equipment installation, device replacements, and connectivity validation.

Requirements

• Windows laptop/desktop support and troubleshooting (hardware, OS, applications)
• Microsoft 365 end-user support (Outlook, Teams, OneDrive, Office)
• IT troubleshooting fundamentals (hardware/software/peripherals)
• Device installation, replacement, upgrades, and asset management
• JML (joiner/mover/leaver) support activities
• Mobile device support for iPhone/iPad (iOS/iPadOS)
• Mobile device support for Android
• Configuration/troubleshooting of email, Teams, VPN, and mobile apps
• MDM enrollment/management via Microsoft Intune or other MDM
• Microsoft Teams Rooms and video conferencing/meeting room support
• Troubleshooting AV/room equipment (displays, cameras, microphones, speakers, collaboration devices)
• Onsite hands-and-feet / smart hands support (cable patching, equipment installation, connectivity validation)
• Incident and service request management using ServiceNow or equivalent ITSM tool
• SLA-driven ticket handling and timely resolution
• Asset and CMDB record maintenance

Project details

• Start: flexible
• Remote: onsite
• Location: Netherlands, NL