Policy Support Specialist - Portuguese Speaking

Project overview

Role Overview

Key Responsibilities

• Location & Setup: Dublin, Ireland (Hybrid: 2 days/week in-office).
• Contract: 6 months
• 9 months (temporary backfill, potential to extend).
• Shift Details: Weekend/holiday on-call coverage as needed.
• Review and moderate reported content following legal frameworks and platform rules.
• Handle high-priority, time-sensitive escalations and crisis situations.
• Execute regulatory takedowns and ad-hoc safety initiatives.
• Track content trends and collaborate with Legal and Policy teams.

Requirements

Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

• Education: Bachelor's degree.
• Experience: 1+ years in Trust & Safety / content moderation (handling sensitive/objectionable material).
• Languages: Native/fluent English and Brazilian Portuguese.
• Key Skills: High urgency, escalation management, regulatory awareness, autonomous decision-making.
• Nice-to-Have: Salesforce, SQL, AI tools, crisis management.

Project details

• Start: flexible
• Duration: 9 months
• Remote: hybrid
• Location: Dublin, GB