Product Owner / Product Manager Agentic AI – Customer Service

Project overview

As part of a project to improve customer service, the mission consists of framing the use of agentic artificial intelligence.

The consultant will need to gather and structure needs, identify relevant use cases, and contribute to defining the target solution. They will ensure the interface between business stakeholders, IT, and Data teams to facilitate alignment and translate operational expectations into actionable product directions.

The mission includes:

The technological environment includes Cloud solutions, Gemini, n8n, as well as other agentic AI tools or platforms.

Profile Sought

We are looking for a Product Owner or Product Manager with at least 5 to 6 years of experience.

The expected profile has a strong consulting dimension and proven experience in framing needs, facilitating workshops, and coordinating Business, IT, and Data stakeholders.

Good practical knowledge of agentic AI solutions is essential. The candidate must be familiar with tools such as Gemini, n8n, Cloud environments, or other agentic solutions, and be able to explain their uses, possibilities, and limitations.

This is not an architect position. The profile sought must above all be product-oriented, focused on uses, framing, and supporting business functions.

Expected Skills:

• Framing the need related to the use of agentic AI for customer service;
• Identifying and qualifying use cases;
• Facilitating discussions with Business, IT, and Data teams;
• Formalizing needs and functional expectations;
• Evaluating appropriate agentic solutions and tools;
• Supporting stakeholders in understanding the possibilities offered by agentic AI;
• Contributing to the definition of a coherent product roadmap.
• Proven experience as a Product Owner or Product Manager;
• Ability to frame needs and use cases related to agentic AI;
• Understanding of customer service challenges;
• Practical knowledge of Gemini, n8n, Cloud, or comparable agentic solutions;
• Ability to work with Business, IT, and Data teams;
• Consulting posture and credibility on agentic AI topics;
• Excellent interpersonal and pedagogical skills;
• Ability to adapt discourse and approach to different populations involved in the project.

Project details

• Start: ASAP
• Duration: 4 mois renouvelable
• Remote: hybrid
• Location: Paris, Île-de-France, FR
• Languages: French