Program Director - Patient Affairs - Pharma

Project overview

Our client, an international pharmaceutical laboratory, is launching the implementation phase of a Group program for structuring patient engagement, following a feasibility phase conducted in 2026. The program is based on a global/local operational model and aims to create a connected digital ecosystem: MDM and CRM for patient organizations, a repository for patient insights, a patient portal, and analytics. The mission is carried out on behalf of the IT department, in tandem with the Business Program Director.

Missions

• Lead the Platform & Digital stream: master IT plan, budget, resources, QCDR monitoring, risk, dependency, and decision registers, reporting according to Group standards
• Oversee program governance: weekly core team, program and steering committees, documents for the Group investment committee, design authority with Architecture and Security, escalations to sponsors
• Define the target architecture by country wave (including US and China specificities), make Make/Buy/Upgrade decisions, and build the interoperability matrix with existing platforms (MDM, CRM, content management, finance)
• Frame the data component: governance and master data for patient organizations, quality, insight traceability, GDPR and health data compliance
• Organize synergies with related programs (global CRM, Medical Insights): decision rights, alignment bodies, asset sharing, roadmap consistency, preparation of cross-functional arbitration
• Prepare for Go Realization: Patient Insight Management and PRM functional specifications, IT costing, business case, digital roadmap by wave
• Conduct consultations and RFPs: specifications, scoring grid, presentations, recommendation
• Manage integrators and publishers on build, integrations, testing, acceptance, and deployment, then wave-based deployment (pilot then extension) and transition to run
• Coordinate the program with Digital, Architecture, Data, Security, Privacy, Compliance, Purchasing, Finance entities, subsidiaries, and external partners

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Rate: 94-94 EUR/h
• Languages: French