Project opportunity for ServiceNow CSM - Functional Analyst | Bellheim, Germany | Hybrid -1 day/week

Project overview

Dear Candidate,

Please find the details below

Role: ServiceNow CSM - Functional Analyst

Project details

Bellheim - Rhineland-Palatinate, Germany | Hybrid - 1day/week

Mode: Freelance B2B contract

Language: English & German

Required Technical Skill Set: ServiceNow CSM

JD

Responsibility of / Expectations from the Role

Advocate for and advise on ServiceNow Out-Of-The-Box (OOTB) best practices to minimize technical debt and unnecessary customization

Facilitate Discovery and Requirement Gathering workshops with DACH business stakeholders, customer support leads, service operations, and IT teams

Translate complex business problems, service workflows, and customer journeys into clear functional requirements, user stories, acceptance criteria (Definition of Ready / Definition of Done), and process flows.

Act as the primary functional advisor and liaison between German-speaking business stakeholders and international technical delivery squads.

Lead demo sessions and sprint reviews in German and English, demonstrating newly implemented features and gathering structured feedback

Assist stakeholders in organizational change management (OCM) and operational readiness.

Desired Competencies (Technical/Behavioral Competency)

ServiceNow CSM lifecycle knowledge, conducting workshops, understanding customer needs, demonstrating requirements to technical team

ServiceNow Certified System Administrator (CSA)

Good-to-Have

Certified Implementation Specialist – Customer Service Management (CIS-CSM)

If interested in this role, please share your CV to *@*.com

• Start: ab sofort
• Duration: 12 Monate
• Remote: hybrid
• Location: Bellheim, Deutschland, DE
• Languages: German