Proximity IT Technician

Project overview

We are looking for a Proximity IT Technician / N1-N2 IT Support to work with one of our clients in the pharmaceutical sector, based in Meylan, for a long-term mission of more than a year. The need is for a presence of 3 days per week on site.

Responsibilities

Required skills:

Profile sought:

We are looking for an autonomous, versatile, and service-oriented profile with significant experience in proximity IT support and the ability to interact directly with users on-site. You are comfortable with Windows environments, workstation deployment, and IMAC operations, and know how to effectively diagnose and resolve level 1 and 2 incidents.

You are also able to work in an international environment and communicate in English with European and global IT teams. Good adaptability, interpersonal skills, and a service-oriented attitude are essential.

The current referent will remain the main point of contact for infrastructure issues requiring on-site intervention, particularly network incidents, communication equipment, routers, switches, and other infrastructure elements.

• Provide proximity IT support to site users.
• Perform N1/N2 user support, in addition to the global Helpdesk.
• Ensure the provisioning and deployment of Windows workstations, particularly on Lenovo and HP hardware.
• Prepare and configure workstations for new arrivals, replacements, and hardware renewals.
• Perform on-site interventions on workstations, peripherals, meeting rooms, and IT equipment at the site.
• Diagnose and resolve first-level hardware and software incidents.
• Escalate complex incidents to the relevant teams.
• Assist N2 support teams in diagnosing and analyzing incidents.
• Perform IMAC operations: installation, relocation, addition, change, update, and maintenance of equipment.
• Participate in the continuous improvement of support systems and processes.
• Occasionally participate in technical projects under supervision.
• Perform IT inventory.
• Ensure the management, organization, and storage of IT stock.
• Handle logistics tasks related to local IT support.
• Collaborate with European and global IT teams.
• Proven experience in proximity IT support / N1-N2 helpdesk.
• Good command of Windows environments and workstations.
• Experience in workstation deployment and provisioning.
• Knowledge of Lenovo and HP hardware environments.
• Mastery of IMAC operations.
• Good skills in diagnosing and resolving hardware and software incidents.
• Knowledge of peripherals, meeting room equipment, and office environments.
• Ability to interact directly with users and provide proximity support.
• Awareness of asset management and inventory issues.
• Ability to work in coordination with a global Helpdesk and international IT teams.
• Professional English enabling communication with non-French-speaking users and European/global IT teams.
• Knowledge of network and infrastructure environments is a plus, but not the core of the role.

Project details

Meylan

Presence: 3 days per week on site – Monday/Tuesday/Wednesday or Monday/Tuesday/Thursday

Long-term mission, +1 year

Sector: Pharmaceutical

ASAP

• Start: ASAP
• Duration: 12 mois (renouvelables)
• Location: 38229 Meylan, FR
• Languages: French