Quality Officer Permits and Environment

Project overview

In connection with the DBA Act (Deregulation Assessment of Employment Relationships), it is not possible to invoice as a self-employed person for this assignment. Matchd offers various types of employment contracts. We are happy to discuss this with you to see which employment contract best suits your wishes and situation. Feel free to contact us for more information and an explanation of the possibilities.

Job Description Quality Officer Permits and Environment

Do you have experience with quality monitoring? Are you looking for an independent and varied role in which you help us prepare and complete a number of projects in the area of quality? Then this might be your ideal new job!

Due to the absence of a colleague, the Permits and Environment team is looking for a quality officer for 32 hours per week. The position is temporary for a period of 6 months.

What will you do?

As a quality officer, you are responsible for the continuous improvement of the quality of our team's work. We have a number of projects that need to be prepared and completed. You will map processes in consultation with your colleagues and record this in Engage Process. You will put the finishing touches on the completion of a team plan in consultation with colleagues. Issues related to GDPR, the business continuity plan, and the redesign of network drives need to be initiated.

You are the natural sparring partner for both management and the various colleagues within the municipality of Leeuwarden who are involved in quality and development.

The specific projects for this temporary position are:

Where will you work?

You will work in the Permits and Environment team within the Business Bureau and Permits & Environment sector. We continuously weigh individual and collective interests. We strive to ensure that contacts with residents, entrepreneurs, institutions, visitors, and partners run smoothly. We do what is necessary so that everyone can participate in society. That's what we do it for, no more and no less: that everyone can participate. Our employees are knowledgeable, clear, friendly, fast, and considerate.

What does your team look like?

You will become part of our Permits and Environment team. Many (in)quiries about the physical living environment are handled by us. Our team consists of approximately 25 enthusiastic colleagues, with different responsibilities and specializations. We are a team that celebrates successes and stands up for each other. Good service is our priority. (In)quiries are handled based on the principle "what can be done quickly, should be done quickly". Our team handles inquiries regarding, among other things, the Environment Act, the General Local Ordinance (APV), and the Alcohol Act.

Skills and experience you bring

You have demonstrable experience with activities in the field of quality and development in a customer contact environment with multiple channels (including counter, telephone, and digital). You enjoy connecting with your colleagues and have good interpersonal and communication skills. You are someone who enjoys seeing colleagues improve and has a natural authority, allowing colleagues to follow your feedback well.

6 months - 32 hours per week - 0.89 FTE

Profile of the suited interim professional:

• Completion of the Permits and Environment team plan;
• Description of permit processes in Engage;
• Input for and elaboration of a business continuity plan
• Input for and elaboration of tasks related to GDPR; processing register and DPIAs;
• Preparation and elaboration of project 'Information in order; migration of network drives'
• Participation in the municipal-wide quality platform.
• HBO work and thinking level;
• Demonstrable experience with activities in the field of quality and development in a customer contact environment with multiple channels, including counter, telephone, and digital;
• Experience with describing processes in Engage Process;
• Experience with project-based work;
• Experience with quality monitoring and providing feedback to individual employees.

Project details

• Start: flexible
• Duration: 6 months
• Location: Leeuwarden, Groningen, Friesland, Drenthe, NL
• Languages: Dutch