Run Management DWP - M/F

Project overview

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Drive the stability of Digital Workplace services, orchestrate major incident management, and guarantee SLA governance for a major banking client.

As part of strengthening operational steering and IT service governance within a major player in the banking sector, we are looking for a Run Manager / DWP (Digital Workplace) Service Manager. Your role will be central, transversal, and highly responsible: you will be the preferred point of contact between client IT teams and technical teams to ensure the availability, stability, and quality of critical infrastructures and applications, while managing service contracts, crisis resolution, and obsolescence compliance.

Your Future Environment

You will evolve at the heart of the IT department of a leading banking institution, within a demanding organization driven by the management of critical services. As the conductor of RUN operations, you will work in a hybrid setting (3 days per week at the client's site, with on-call duties) and coordinate multidisciplinary teams. This is the ideal environment to leverage your mastery of ITIL v4 processes, utilize cutting-edge ITSM tools (ServiceNow, Power BI), and manage the smooth transition of projects from Build to Run.

Your Key Missions

Service Contract Governance & Major Incident Management (RUN & GOVERNANCE Mode):

Continuous Improvement, Obsolescence & Audit Compliance (IMPROVEMENT & SECURITY Mode):

Reporting, Build-to-Run Transition & Management (STEERING & LEADERSHIP Mode):

• Ensure the development, monitoring, and control of multi-client and multi-activity service contracts in line with service level agreements.
• Coordinate and manage the resolution of major incidents and crises, ensuring effective and appropriate communication with stakeholders and management.
• Serve as the primary and preferred interface between client IT teams, the entity, and various technical experts.
• Participate in out-of-hours interventions through scheduled on-call duties (HNO).
• Manage and steer roadmaps for addressing obsolescence and monitoring vulnerabilities.
• Plan, coordinate, and monitor remediation actions in direct response to internal and external audit recommendations.
• Lead the implementation of corrective and preventive action plans to sustainably optimize service quality.
• Ensure the accuracy, quality, and reliability of data recorded in the CMDB and manage employee access rights.
• Prepare service quality monitoring reports and lead steering committees (COPIL) with internal bodies.
• Write essential operational documentation, including post-mortem analyses and platform documentation.
• Actively participate in new implementation projects and ensure the smooth operational transition from Build to Run.
• Contribute to the support and skill development of team members on ITSM processes (incidents, changes, problems).

Requirements

Your Assets

Our Benefits

5 Reasons to Join Us

Our Selection Process

Ready to join a team of committed experts? Don't hesitate, join the Storm Team!

Storm Group encourages an inclusive and multicultural culture where diversity of profiles fuels our collective intelligence. By joining the Storm Team, you become part of a committed ecosystem that places the development of your talents at the heart of its strategy, while actively contributing to solidarity and reducing environmental impact, both within our offices and in the large-scale projects we undertake for our clients.

Work Environment

Storm Group is a consulting firm specializing in the transformation of Information Systems and Organizations. We support our clients across the entire IT value chain, from expert sourcing to strategic consulting and software engineering.

Our clientele primarily consists of major players in banking, insurance, and finance, for whom we mobilize rigorously selected consultants for their most strategic projects.

• Education: Master's degree (Bac+5) in Management Information Systems or equivalent, imperatively complemented by recognized certifications (Agile and ITIL v4).
• Experience: You have at least 8 years of proven experience in a similar role of service management, infrastructure management, or RUN steering, including a solid managerial and transversal dimension.
• Imperative Technical Expertise & Tools:
• Excellent command of Windows environments, network infrastructures, and directory tools (Active Directory).
• In-depth mastery of ITSM processes and the ServiceNow tool, as well as data visualization and reporting tools (Power BI, Advanced Excel).
• Solid general knowledge of IT architectures, asset management (CMDB), and workstation/Digital Workplace lifecycles.
• Managerial & Behavioral Skills:
• Strong leadership, demonstrated ability to develop people, motivate teams, and show pedagogical skills.
• Excellent interpersonal and communication skills, with the ability to adapt discourse to all audience levels.
• Rigor, intellectual curiosity, autonomy, responsiveness, and a strong sense of customer service.
• Keen Sense of Service and Composure: Ability to maintain control and structure communication during major incident management under high pressure.
• Transversal Vision and Methodological Rigor: Aptitude to align client contractual requirements with the operational reality of technical teams.
• Benevolent Managerial Posture: Willingness to develop teams while maintaining high standards of excellence.
• Public transport pass reimbursement up to 75%.
• Meal vouchers subsidized by STORM GROUP at 50% (€10.5/day).
• Gymlib / Wellpass access (sports and well-being).
• Health / Provident Fund plan with Alan.
• Continuous training: Access to Udemy Business and support for obtaining reference certifications (ITIL Managing Professional, ServiceNow, Agile).
• Co-optation bonus, profit-sharing, and participation bonus.
• Work rhythm: 3 days per week at the client site (hybrid mode) with on-call management (HNO). Note: Service provided exclusively under employee status (outsourced employment is authorized).
• Tailored Career Path: Co-create a unique professional trajectory adapted to your ambitions.
• Strategic Missions: Work on large-scale projects, perfectly aligned with your expertise.
• Dedicated Support: Benefit from structured annual reviews to ensure your continuous progress.
• Continuous Excellence: Develop your skills daily within a demanding ecosystem.
• Sustainable Performance: Evolve in an environment where business demands respect your work-life balance.
• Introductory call with a recruitment manager.
• Technical interview with in-depth assessment (Simulation of major incident and crisis management using ServiceNow, steering obsolescence action plans, SLA contract arbitration, and validation of managerial leadership).
• Final meeting for mission validation.

Project details

• Start: ASAP
• Duration: 1 mois
• Remote: hybrid
• Location: 75002, Paris, Île-de-France, FR
• Languages: French