SAP Basis L1

Project overview

Looking for an SAP Basis L1 support engineer on contract in India to provide Level 1 administration and operational support for SAP landscapes.

The role typically covers basic monitoring, incident handling, user/role-related basis tasks, job/spool management, transport support, and routine system health checks, escalating complex issues to L2/L3 as needed.

Responsibilities

• Perform 24x7 monitoring of SAP systems and identify system/application alerts.
• Monitor SAP system availability, performance, CPU, memory, work processes, background jobs and system logs.
• Perform L1 troubleshooting for SAP Basis-related incidents and service requests.
• Monitor SAP ABAP and Java stacks and perform basic health checks.
• Support SAP S/4HANA, ECC/Business Suite and EWM environments.
• Monitor SAP HANA databases and perform basic checks for availability, memory, disk and connectivity issues.
• Monitor and manage SAP system jobs, locks, dumps, failed processes and system logs.
• Perform basic checks related to RFC, connectivity, work processes and user login issues.
• Support SAP transports and coordinate with L2 teams for transport-related issues.
• Assist in SAP kernel upgrades, patching and maintenance activities under L2/L3 guidance.
• Support basic SAP security activities, including user administration, password/login issues and security patch coordination.
• Monitor systems using SAP Cloud ALM, SAP Focused Run (FRUN) and/or Solution Manager.
• Create, update and resolve incidents in accordance with ITIL-based processes.
• Perform initial analysis, document troubleshooting steps and escalate complex issues to L2/L3 teams.
• Follow defined SOPs, checklists and operational procedures for daily Basis activities.
• Maintain proper documentation of incidents, changes and operational activities.
• Coordinate with infrastructure, database and application teams for issue resolution.
• Participate in shift handovers and maintain clear communication with the incoming shift.
• Support planned maintenance, system refreshes and other Basis activities under senior team guidance.

Requirements

• SAP Basis administration/support experience.
• Good understanding of SAP ABAP stack.
• Basic knowledge of SAP HANA.
• SAP system monitoring and troubleshooting.
• SAP system logs, dumps, work processes and background jobs.
• Incident and service request management.
• Basic knowledge of SAP security and user administration.
• Exposure to SAP patching and kernel upgrades.
• Exposure to SAP Cloud ALM / FRUN / Solution Manager.
• Basic understanding of Linux/Unix/Windows operating systems.
• SAP S/4HANA experience.
• ECC/Business Suite or EWM exposure.
• Transport management.
• RFC/connectivity troubleshooting.
• Oracle/ASE/DB2/MaxDB database exposure.
• ITIL knowledge.
• 24x7 production support experience.

Project details

• Start: flexible
• Remote: onsite
• Location: India, IN