SAP S/4HANA Customer Service Consultant

Project overview

SAP S/4HANA Customer Service Consultant

For this project, we are only looking for consultants from Brazil.

São Paulo, Brazil | On-site / Hybrid (3 days on-site, 2 days remote)

Position Summary

We are seeking an experienced SAP S/4HANA Customer Service Consultant to support local business teams throughout the SAP S/4HANA transformation journey. The successful candidate will provide business-process expertise, user support, testing coordination, training assistance, and Go-Live support within an international environment.

Key Responsibilities

Customer Service Process Support

Support daily Customer Service activities during ERP transformation.

Act as the primary business-facing consultant for SAP S/4HANA adoption.

Ensure process continuity and operational readiness throughout deployment phases.

Process Scope

Customer Order Management

Shipment Management

Invoicing

Pricing and Commercial Conditions

Customer Master Data

Carrier Master Data

Price List Administration

Consignment Inventory Management

Trunk Stock Management

Local Stock Replenishment

SAP ATP business process support and validation

Reporting Requirements

Support identification of reporting requirements.

Work with stakeholders to define business reporting needs.

Assist with KPI and operational report validation.

Testing & Data Validation

Coordinate business participation during UAT and End-to-End testing.

Validate process execution against business requirements.

Support data migration cleansing and validation activities.

Track issues and support resolution efforts.

Training & User Adoption

Support delivery of training sessions.

Coach Key Users and End Users.

Organize train-the-trainer workshops.

Provide floor support during system adoption

Go-Live & Hypercare Support

Provide business-side support during deployment.

Assist in issue triage and resolution.

Ensure rapid stabilization of Customer Service processes post Go-Live.

Required Qualifications

Proven experience in SAP SD or SAP S/4HANA Customer Service environments.

Experience with ERP implementations and business transformation programs.

Strong understanding of Order-to-Cash processes.

Experience supporting business users through testing and deployment phases.

Knowledge of master data governance and inventory-related processes.

Strong communication and stakeholder management skills.

Ability to work within multinational project environments.

Languages

Fluent Portuguese (mandatory)

Fluent English (mandatory)

Work Model

São Paulo, Brazil

Hybrid model:

3 days per week on-site

2 days per week remote

Flexibility to increase on-site presence during UAT, Go-Live, and Hypercare activities.

Project details

ASAP

6 months; likelihood of extension

Capacity: FTE; 5 days a week

São Paulo, Brazil/ Hybrid: 3 days onsite/ 2 days remote

Language: Fluent Portuguese & English

• Start: asap
• Duration: 12 months
• Remote: hybrid
• Location: São Paulo, Brazil, BR
• Languages: Portuguese, English