SAP S/4HANA Functional Consultant – Customer Service & Order-to-Cash (M/F/D)

Project overview

SAP S/4HANA Functional Consultant – Customer Service & Order-to-Cash (M/F/D)

Responsibilities

• Support local Customer Service teams throughout the SAP S/4HANA transformation, ensuring business process continuity and operational readiness
• Provide functional consulting and business support for SAP S/4HANA implementation, focusing on SAP SD and Order-to-Cash (O2C) processes
• Support and optimize business processes related to Customer Order Management, Shipment Management, Invoicing, Pricing and Commercial Conditions
• Manage and validate Customer Master Data, Carrier Master Data, Price Lists and inventory-related processes, including Consignment Inventory, Trunk Stock and Local Stock Replenishment
• Provide functional support and validation of SAP Available-to-Promise (ATP) processes
• Gather and coordinate business reporting requirements and support the validation of operational reports and KPIs
• Coordinate and execute User Acceptance Testing (UAT) and End-to-End testing, including issue tracking, documentation and resolution support
• Support data cleansing, migration activities and validation of business-critical master data
• Prepare and deliver user training sessions, Key User coaching and Train-the-Trainer workshops
• Provide Go-Live and Hypercare support, ensuring rapid issue resolution and stabilization of Customer Service processes

Requirements

• Several years of relevant professional experience as an SAP SD Consultant, SAP S/4HANA Consultant or SAP Customer Service Consultant
• Strong hands-on expertise in SAP SD or SAP S/4HANA Customer Service environments, with a comprehensive understanding of Order-to-Cash processes
• Proven experience in SAP implementation projects, ERP transformations and international rollouts
• Strong functional knowledge of Order Management, Shipping, Billing, Pricing and Customer Master Data
• Experience with inventory management processes, particularly Consignment Inventory, Stock Replenishment and SAP ATP
• Practical experience coordinating and executing UAT, End-to-End testing, data migration and data validation activities
• Experience supporting and training Key Users and End Users, including Go-Live and Hypercare activities
• Excellent communication, stakeholder management and problem-solving skills within international project environments
• Fluent Portuguese and English, both written and spoken (mandatory)

Project details

Asap

6 months+

Full-time, 5 days/week

Campinas, Brazil

• Start: asap
• Duration: 6 months
• Remote: hybrid
• Location: Campinas, Brazil, BR
• Languages: Portuguese, English