Senior Consultant for Establishment of IT Service Governance and Interim Management of Foundation Technology

Project overview

Assignment Description

Järfälla Municipality is undertaking work to establish a new service-based governance and organization of its IT operations. The goal is to implement a cohesive service model with defined IT service areas, IT services, service offerings, responsibilities, and governance forms. The work encompasses strategic, tactical, and operational levels and aims to create conditions for long-term sustainable governance of the municipality's IT deliveries.

Concurrently, the establishment of the 'Foundation Technology' object is being carried out, and the assignment also includes operationally supporting and coordinating the management of this object until the organization and working methods are established. The assignment therefore includes both business development and operational leadership.

Delivery Requirements

The consultant shall:

Foundation Technology.

Role

Senior Consultant for Establishment of IT Service Governance and Interim Management of Foundation Technology

Expected Outcome

At the end of the assignment, the municipality shall have:

Project Organization

The consultant will report to the Deputy Head of Department. The consultant will collaborate with:

Possibility for extension:

4 x 2 months

• Establish and implement the municipality's service model for IT.
• Develop and document the structure for IT service areas, IT services, and service offerings together with designated IT service managers and the designated IT contract manager.
• Ensure a clear link between services, underlying components, suppliers, and contracts.
• Develop necessary governance models, processes, templates, and working methods.
• Support the development of a service catalog.
• Support the implementation of responsibility distribution between IT service area manager(s), IT service managers, contract manager, IT Object Manager, and other roles.
• Conduct workshops and training initiatives as needed.
• Coach designated responsible individuals in their new roles as needed.
• In parallel with the design, identify and shape the 'Foundation Technology' object and operationally coordinate and support its management.
• Lead prioritization, planning, and follow-up within the object.
• Ensure handover to the regular organization.
• An established service model.
• Documented IT service areas.
• Documented IT services.
• Described service offerings.
• Defined responsibilities and governance forms.
• An established service catalog.
• Implemented working methods for service governance.
• Completed knowledge transfer to the regular organization.
• Stable and functioning management of the 'Foundation Technology' object.
• IT Service Area Managers
• IT Service Managers
• IT Contract Manager
• IT Object Managers
• Architecture and Security Functions
• Affected Business Representatives
• Support Organization
• System Specialists

Requirements

Other:

– Assignment name, nature, and scope.

– Name(s) of the consultant(s) who carried out the assignment.

– Description of the assignment's planning, execution, results, and follow-up.

– Time of the assignment, including start and end dates.

Presentation to the client will occur after the final bid submission date has passed. To apply for this assignment, you must be a registered user in our portal, which is completely free. If you are a new user and wish to register yourself or your company in Upgraded's portal, click here: https://portal.upgraded.se

• Have 8 years of experience in leading roles within IT governance, service management, and/or IT management.
• Have documented experience in establishing service-based governance within the public sector.
• Have experience from municipal, regional, or state government operations.
• Have completed at least three assignments of a similar nature in the last five years.
• Have very good knowledge of ITIL 4.
• Have experience and knowledge of PM3 or equivalent management governance.
• Have documented experience with service catalogs and service portfolio management.
• Be able to express oneself fluently in Swedish, both spoken and written.
• Have experience in establishing service area governance.
• Have experience in organizational development and change management.
• Be certified in ITIL 4 Managing Professional, ITIL Strategic Leader, or equivalent.
• Have experience in portfolio management within the public sector.
• Reference assignments: The consultant must have completed at least 2-3 assignments of a similar nature during the last five years. The experience must be substantiated by reference assignments containing the following information:
• Contact person for references: To be provided as needed.

Project details

• Start: 2026-12-07
• Remote: hybrid
• Location: Järfälla, SE, SE
• Languages: Swedish