Senior LEAN IT Infrastructure Consultant (M/W/D)

Project overview

Senior LEAN IT Infrastructure Consultant (M/W/D)

Task:

Qualification:

Framedetails:

• Agree priority services, process scope, baselines, and measurable success criteria with management at the start of the engagement
• Assess the maturity of existing processes, service descriptions, operational handbooks, ownership, and governance
• Define, simplify, standardize, and implement processes for prioritized core IT infrastructure services
• Identify and eliminate waste, bottlenecks, duplication, delays, rework, and unnecessary handovers
• Create and standardize service descriptions covering scope, ownership, responsibilities, dependencies, support model, service levels, and key controls
• Create practical operational handbooks covering daily operations, monitoring, maintenance, handovers, escalation, recovery, and recurring operational activities
• Establish clear end-to-end ownership, responsibilities, interfaces, decision rights, and escalation paths
• Improve interfaces, dependencies, and handovers between IT Infrastructure and relevant stakeholder departments
• Improve operational readiness, monitoring, incident follow-up, problem management, and root-cause analysis
• Create practical process documentation, workflows, templates, KPIs, and Standard Work
• Introduce innovative approaches that deliver measurable operational and business value
• Facilitate cross-functional workshops and guide stakeholders from process design through implementation and adoption
• Establish governance and review mechanisms to ensure that processes and documentation remain current
• Coach internal teams and progressively transfer responsibility for maintaining and improving the established processes
• Senior experience in LEAN transformation and process optimization
• Practical expertise in selecting and applying appropriate LEAN methods, including Value Stream Mapping, SIPOC, Gemba, Kaizen, PDCA/DMAIC, root-cause analysis, Standard Work, and Visual Management
• Good understanding of IT infrastructure operations and related end-to-end processes
• Proven hands-on experience creating and implementing IT infrastructure processes, service descriptions, operational handbooks, and related governance
• Experience with service ownership, operational handovers, monitoring, incident and problem management, operational readiness, and documentation
• Ability to establish structure in environments where processes, documentation, ownership, and internal process-management capabilities are not yet sufficiently mature
• Hands-on and implementation-focused working style, with a proven ability to sustain improvements beyond the recommendation stage
• Experience working effectively in complex matrix organizations
• Ability to improve processes without compromising service stability, security, compliance, or operational resilience
• Confidence and resilience when challenging established practices and managing resistance
• Excellent communication and facilitation skills, with the ability to influence senior, technical, and non-technical stakeholders
• Strong coaching and knowledge-transfer capabilities
• Fluent business English, both written and spoken
• LEAN Six Sigma Black Belt, comparable advanced qualification, or equivalent practical experience
• German language skills are an advantage
• Strong and hands-on personality: Speaks openly and directly, stands their ground with senior stakeholders, and pushes decisions and process improvements forward with determination, while remaining approachable, professional, and collaborative.

Project details

01.02.2027, Softstart zum 18.01.2027 möglich

11 months

5 days / week

• Start: 2027-02
• Duration: 11 Monate
• Remote: remote
• Location: remote, Deutschland, DE
• Rate: 80-80 EUR/h
• Languages: English, German