Senior Salesforce Developer

Project overview

The mission involves acting as a Senior Salesforce Developer, with strong expertise in Service Cloud and Service Cloud Voice integrated with Amazon Connect. The consultant will participate in the design, development, integration, and evolution of Salesforce solutions, with the goal of ensuring their performance, reliability, and suitability for business needs. Specifically, they will work on developing custom components in Apex, Lightning Web Components (LWC), JavaScript, and Salesforce Flow, as well as implementing and maintaining integrations with third-party services via REST APIs.

They will also contribute to the implementation and optimization of Service Cloud Voice with Amazon Connect features, the application of development best practices, and the management of versioning and continuous deployment processes using SFDX, Git, and GitLab. The consultant will analyze complex technical issues, propose innovative solutions, and produce technical documentation and associated deliverables in English.

Profile Sought

The profile sought is a Senior Salesforce Developer with at least 5 years of practical experience in Salesforce development, including at least 3 years on Salesforce Service Cloud. Concrete and significant experience in implementing or managing Salesforce Service Cloud Voice with Amazon Connect is essential. The consultant must master Apex, Lightning Web Components (LWC), JavaScript, and Salesforce Flow technologies, as well as integration mechanisms via REST APIs. Good command of CI/CD practices and SFDX, Git, and GitLab tools is also expected.

The Salesforce Certified Platform Developer I certification is mandatory, while the Platform Developer II certification and other Salesforce certifications will be additional assets. Experience with Salesforce Omni-Channel, Agentforce, or Digital Engagement would be particularly appreciated. The consultant must demonstrate strong autonomy, excellent analytical and problem-solving skills, a collaborative spirit, and clear, structured communication. Professional English is essential, as the majority of presentations and all deliverables are produced in English.

Work Environment

The mission is part of a Salesforce environment focused on customer relationship management and contact center solutions, with a strong integration component between Salesforce Service Cloud Voice and Amazon Connect. The consultant will work within a technical ecosystem based on Salesforce Service Cloud, Apex, LWC, JavaScript, Flow, REST APIs, and the SFDX, Git, and GitLab development and deployment tools. They will collaborate with various technical and functional stakeholders to design and maintain solutions adapted to operational needs.

The context requires a high degree of autonomy, the ability to challenge existing solutions, and strong English communication skills, both written and oral. An extension of the mission is possible into 2027.

Project details

• Start: ASAP
• Duration: 6 mois renouvelable
• Remote: hybrid
• Location: Issy-les-Moulineaux, Île-de-France, FR
• Languages: French, English