Senior Site Support / Audio-Visual (AV) Engineer

Project overview

Description:

As Senior Site Support / AV Engineer, you will play a dual role supporting IT and AV services across the EMEA region, delivering proactive, high-quality, and customer-focused solutions aligned with the goals of the End User Services department. On the AV side, you will set up and support AV infrastructure and live event production for high-profile events, lead hybrid collaboration experiences leveraging Microsoft Teams and AV production engineering, and provide day-to-day maintenance and monitoring of conference room equipment.

On the IT side, you will ensure the smooth operation of IT services for EMEA colleagues through advanced in-person and remote technical support, hardware and software asset management, and site-level initiatives that continuously improve the overall IT experience.

Responsibilities

IT Support Responsibilities

What we look for:

o Powershell scripting understanding

o Qualified to degree-level Diploma or Bachelor Education

o

• Setup, manage and support the Microsoft Teams AV infrastructure.
• Responsible for troubleshooting and routine monitoring and maintenance of conference room technology and ensuring availability, performance and issue resolution within defined SLAs.
• Provide and deliver a pro-active, high-quality, customer-focused AV support service, with timely assistance and communication meeting the overall aims of the End User Services team.
• Thorough understanding of recording equipment, and conference room technologies, including multi-purpose solutions.
• Capture event scope and requirements and assist with run of show needs, and managing relationships
• Working in collaboration with the Audio-Visual Manager, regional Service Delivery management and support teams to manage internal events.
• Directly assist AV production during rehearsals, photoshoots, and filming
• Provide a high level of customer satisfaction by providing a great colleague experience, including prompt and effective support. Follow up with colleagues to ensure issues are resolved to their satisfaction.
• Serve as a primary point of contact for both in-person and remote technical support, for colleagues in the region.
• The ability to resolve complex IT issues, troubleshoot hardware and software problems, and ensure minimal disruption to daily business operations.
• Assist with technical support objectives such as technology hardware provision, refresh and configuration
• Train colleagues on new software and hardware to enable better productivity throughout the business.
• Monitor system performance and ensure optimal operation. Conduct routine maintenance and updates on IT equipment. Ensure security measures are in place and up to date.
• Work with other IT team members to resolve complex issues. Coordinate with vendors for hardware and software procurement.
• Assist in IT projects, such as system upgrades, migrations, and new technology implementations. Provide technical expertise and support during project planning and execution.
• Excellent communication skills, with fluency in both English and German languages, and the ability to interact with both internal employees as well as external customers of the business.
• Ability to provide a high-level of customer experience.
• Previous experience in both IT technical support and AV production roles, especially in managing, supporting and producing live audio-visual events
• In-depth knowledge of Microsoft 365, with a deep understanding of Microsoft Teams.
• In-depth knowledge of collaboration solutions, particularly Cisco and Logitech, Pexip CVI, Zoom, and troubleshooting of meeting and video platforms.
• Proficiency in troubleshooting hardware and software issues
• Knowledge of Microsoft Windows, Apple macOS and iOS, plus Android operating systems
• Familiarity with technology infrastructure services such as network configurations and protocols, server and cloud technologies.
• Ability to work independently and as part of a team
• Desirable but not necessary:

Project details

• Start: ab sofort
• Remote: hybrid
• Location: Berlin, Deutschland, DE
• Languages: English, German