Senior UX Researcher / UX Designer

Project overview

Context

Our client, a major player in electricity transport in Belgium, is looking for a Senior UX Researcher / UX Designer to join its Portals & Platform (P&P) product line.

The consultant will be involved in the design and improvement of several digital platforms intended for external clients, service providers, and internal users.

The objective is to offer fluid, intuitive, and coherent user journeys, based on a user-centered approach, UX studies, and qualitative and quantitative research methods.

Functional Scope

The consultant will work on three platforms:

Missions

UX Research & User Experience

Workshops and Design

Collaboration and Continuous Improvement

Languages and Constraints

The candidate must have a good command of French and/or Dutch as well as English.

• EPIC – Customer Portal: customer portal allowing external users to access digital services and manage their interactions with the company.
• Account and contact management.
• Onboarding and notifications.
• Role, access, and permission management.
• Information architecture and navigation.
• Optimization of customer journeys.
• traXes – Developer & API Platform: platform for developers to access APIs and energy data.
• Service and API discovery.
• API documentation.
• Authentication and access management.
• Unification of Open Data and traXes journeys.
• Improvement of the developer experience (DX).
• LinX – Internal Back-office: internal administration platform.
• User and company management.
• Authorization and permission management.
• Digital service administration.
• Monitoring of platform usage.
• Lead UX research activities and document results in the dedicated repository.
• Identify user needs, expectations, pain points, and issues.
• Conduct interviews, field observations, surveys, questionnaires, and user testing.
• Analyze user behavior using Matomo and Heatmaps.
• Create personas, experience maps, and user journeys.
• Define and measure user experience success metrics.
• Prepare and facilitate Design Thinking, ideation, and co-design workshops.
• Organize workshops with business teams, IT, and end-users.
• Identify business processes and formalize use cases.
• Design and optimize user journeys and digital pathways.
• Create low-fidelity wireframes, prototypes, user flows, storyboards, and sitemaps using Figma.
• Present UX recommendations and solutions to various stakeholders.
• Collaborate with UI Designers to ensure consistency with the Design System.
• Participate in UX Chapter activities and knowledge-sharing sessions.
• Produce UX documentation, processes, and presentation materials.
• French: good level required.
• Dutch: good level required.
• English: good level required.
• German: appreciated.

Project details

• Start: flexible
• Remote: hybrid
• Location: Brussels, Belgium, BE
• Languages: French, Dutch, English, German