Service Architect – SC Cleared

Project overview

Service Architect – SC Cleared

Whitehall Resources require a Service Architect with active SC clearance to work with a key client on a 6 month initial contract.

*Inside IR35.

*Active SC clearance required.

*This role will involve on site work in Cumbria, on a flexible hybrid working pattern.

Role Overview

The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.

Key Responsibilities

Required Skills & Experience

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.
• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Requirements

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

• ITIL certification (Foundation or higher).
• Experience in large-scale enterprise or government environments.
• Familiarity with service modelling tools and frameworks.
• Must hold SC clearance
• Must be UK British National (not dual passport/nationality holder)

Project details

• Start: flexible
• Location: Barrow-In-Furness, Cumbria, GB