Service Center Offer Manager

Project overview

As part of a major transformation of its service delivery model, a referenced IT service company for a major French banking player is looking for a Service Center Offer Manager to design, defend, and manage a new high-visibility offer.

This mission does not involve managing an existing service center: you will be at the heart of its creation. Your role will be crucial in transforming a historical technical support model into a structured, industrialized service offer that meets new market requirements.

You will work directly with management to build a proposal capable of meeting the expectations of Procurement and the regulatory challenges of the banking sector.

Your missions

As the true conductor of the offer, you will be responsible for:

Offer Construction

Responding to Tenders

Negotiation and Contracting

Deployment and Management

Profile sought

✅ More than 8 years of experience in pre-sales, bid management, or offer construction.

✅ Several concrete references of offers you have created, won, and then deployed.

✅ Excellent command of fixed-price, performance-based, or work-unit-based models.

✅ Strong writing skills to produce high-impact technical proposals.

✅ Recognized ease in presentations and negotiations with Procurement departments.

✅ Experience in IT service companies, outsourcing, BPO, or managed services environments.

Knowledge of the banking sector is appreciated but not the primary criterion. We are looking for an expert capable of building a winning offer and transforming it into operational success.

• Define the service catalog and work units
• Design the economic model and pricing strategy
• Formalize service commitments (SLAs, indicators, governance)
• Structure business continuity and reversibility plans
• Analyze consultation documents
• Manage the production of the technical proposal
• Build compliance matrices and price schedules
• Coordinate contributions from various stakeholders
• Prepare and lead presentations
• Present and defend the offer to Procurement
• Lead the negotiation strategy
• Secure contractual and financial commitments
• Organize the launch of the service center
• Implement governance and monitoring indicators
• Manage client relationships and continuous improvement
• Ensure service commitments are met

Project details

• Start: ASAP
• Duration: 1 an renouvelable
• Location: Paris, Île-de-France, FR
• Rate: 69-88 EUR/h
• Languages: French