Service Coordinator

Project overview

Our client

Our client is seeking a proactive Service Coordinator to support its NSW service operations. Working closely with customers and field technicians, you will help keep service requests moving and ensure customers receive timely, professional support.

The role

Reporting to the Service Manager, you will manage service requests from initial enquiry through to completion. You will coordinate technicians, respond to customer queries and maintain accurate records, ensuring work is completed within agreed service levels.

This is an initial six-month contract, with potential extension. An ASAP start is preferred to allow time for handover and cross-training.

Key responsibilities

Skills and experience

Benefits and additional information

How to apply

To apply, click Apply and submit your current CV outlining your relevant coordination and customer service experience.

• Manage service requests through to completion within agreed service levels.
• Schedule and coordinate technicians, considering location, productivity and efficiency.
• Allocate appropriate spare parts based on fault diagnosis.
• Answer customer enquiries professionally and resolve routine queries using documented guidelines.
• Accurately log calls and maintain customer records across internal systems.
• Manage escalated calls and promptly raise customer concerns or service issues.
• Keep customers and internal stakeholders informed of progress.
• Follow company procedures, quality standards and workplace health and safety requirements.
• Previous experience in service coordination, scheduling or team coordination.
• At least six months' experience in a customer service environment.
• Strong telephone communication skills and a customer-focused approach.
• Confidence using Windows, PC applications and internal IT systems.
• Strong organisation skills and the ability to manage competing priorities.
• A calm, practical approach to challenging situations and customer concerns.
• Ability to work independently, take ownership and escalate issues appropriately.
• Accurate data entry skills, with a minimum typing speed of 40 words per minute.
• Initial six-month contract.
• Potential extension, with duration reviewed closer to the contract end date.
• Handover and cross-training to help you settle into the role.
• Varied responsibilities across customer service, scheduling and service delivery.
• ASAP start preferred.

Project details

• Start: flexible
• Location: Sydney, Australia, AU
• Rate: 40-200 EUR/h