Jobbeschreibung
We are seeking an experienced Service Designer to work across multiple high-profile digital transformation programmes within a Government Digital Service (GDS) environment. The successful candidate will play a pivotal role in designing, improving, and transforming end-to-end public services, ensuring they are user-centred, accessible, and aligned with GDS st
Project overview
We are seeking an experienced Service Designer to work across multiple high-profile digital transformation programmes within a Government Digital Service (GDS) environment. The successful candidate will play a pivotal role in designing, improving, and transforming end-to-end public services, ensuring they are user-centred, accessible, and aligned with GDS standards.
Working across several programmes simultaneously, you will collaborate with multidisciplinary teams to understand user needs, map complex service landscapes, identify opportunities for improvement, and deliver service designs that create measurable outcomes for citizens, businesses, and government stakeholders.
Key Responsibilities
Essential Experience
Essential Skills
Desirable Experience
Tools & Technologies
- Lead service design activities across multiple digital transformation programmes and services.
- Design and improve end-to-end user journeys across complex public sector environments.
- Create service blueprints, journey maps, ecosystem maps, and operating models.
- Work closely with Product Managers, User Researchers, Business Analysts, Delivery Managers, and technical teams.
- Facilitate workshops and stakeholder engagement sessions to understand current and future service requirements.
- Ensure services comply with GDS Service Standards and support successful Service Assessments.
- Identify pain points, service gaps, and opportunities for continuous improvement.
- Translate user research insights into actionable service design recommendations.
- Support discovery, alpha, beta, and live delivery phases.
- Advocate for user-centred design and accessibility best practices throughout delivery.
- Contribute to service design standards, methodologies, and communities of practice.
- Proven experience as a Service Designer within Central Government, Public Sector, NHS, Local Government, or highly regulated environments.
- Extensive experience working within GDS-aligned organisations and digital delivery teams.
- Demonstrable experience delivering service design across multiple concurrent programmes or portfolios.
- Experience mapping complex service ecosystems involving multiple stakeholders and touchpoints.
- Strong knowledge of service design methodologies and user-centred design principles.
- Experience supporting services through GDS Service Assessments.
- Experience working within multidisciplinary Agile teams.
- Service Blueprinting
- Journey Mapping
- Ecosystem Mapping
- User-Centred Design (UCD)
- Service Transformation
- Workshop Facilitation
- Stakeholder Management
- Process Improvement
- Design Thinking
- Accessibility and Inclusive Design
- Agile Delivery
- Systems Thinking
- Evidence-Based Design
- Central Government or Cabinet Office programme experience.
- Experience within Digital, Data & Technology (DDaT) environments.
- Experience delivering citizen-facing services.
- Knowledge of GOV.UK Service Manual and GDS standards.
- Experience working across large-scale transformation or reform programmes.
- Familiarity with organisational and operating model design.
- Miro
- Figma
- Jira
- Confluence
- Microsoft 365
- Lucidchart
- Azure DevOps
Project details
- Start: ASAP
- Duration: End of March 2027
- Location: London - 1 Day Per Week in Office, UK, GB
- Rate: 56-59 EUR/h
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