Service Designer

Project overview

Service Designer | Central Government

Project details

Up to £569 per day (Inside IR35)

Contract Length: 6 Months+

Clearance: SC Clearance

The Opportunity

We’re supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.

This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You’ll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.

Key Responsibilities

Essential Experience

• Lead service design activities across discovery, alpha, beta and live phases.
• Design and improve end-to-end services, ensuring they meet user and business needs.
• Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
• Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
• Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
• Support teams in making evidence-based design decisions through research and service analysis.
• Contribute to the continuous improvement of government services in line with GDS standards.
• Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
• Proven experience working as a dedicated Service Designer within multidisciplinary teams.
• Experience designing and improving complex end-to-end services.
• Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
• Excellent stakeholder management and facilitation skills.
• Demonstrable experience creating:
• Service Blueprints
• User Journeys
• Service Maps
• End-to-End Service Designs
• Experience working within complex policy-led environments.
• Experience transforming citizen-facing services at scale.
• Strong understanding of accessibility, inclusive design and designing for diverse user needs.
• Experience overcoming organisational, technical or policy challenges to deliver service improvements.
• Start: flexible
• Location: London, GB
• Rate: 71-71 EUR/h