Geforderte Skills
Sprachen: Swedish
Jobbeschreibung
Seeking a Service Desk Employee to provide user support and troubleshooting for customers regarding hardware and system solutions. The role involves handling incoming tickets and calls, with a focus on network equipment, account management, and technical queries.
Project overview
We are looking for a service desk employee.
Assignment:
As a service desk employee, you will primarily provide user support and service to customers regarding all types of troubleshooting or account management. You will also provide support to customers related to the hardware used in combination with the company's system solutions.
You will have the phone and ticketing system as your primary work tools, and you will continuously respond to incoming tickets.
Responsibilities
End: 6 months with possibility for extension
Onboarding info: Security screening will be conducted
- Troubleshooting network equipment
- Account management
- Lighter technical questions
- Collaborate with the team to effectively resolve customer cases and escalate when needed
- As a person, you are:
- A social and driven person who enjoys working in a role with a high pace and variety.
- Appreciates working in a team, gladly shares your knowledge, while also being able to work independently and focused when required.
- Stress-resistant, solution-focused, and flexible.
- Start ASAP
Project details
- Start: 2026-11-09
- Remote: onsite
- Location: Malmo, Sweden, SE
- Languages: Swedish
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