Service Desk Expert Workplace

Project overview

Do you have an affinity for ICT and technology and do you enjoy supporting KPN's large corporate clients? Are you comfortable with ICT systems and aware of developments in the ICT field? Then KPN Maastricht is looking for you! We are looking for a service desk employee for KPN who wants to develop further. You are solution-oriented and can think in terms of possibilities. Excited? Read on.

What we offer you

€ 21.49 gross per hour, including 13th month

€ 1500 training budget

Permanent employment at KPN after one year

Two days in the office, the rest at your own discretion

Travel allowance + home working allowance

Working next to Maastricht station

Who you are

You are the face of KPN. You combine genuine service with ICT solutions. This is you:

• You have a completed MBO-4 education;
• Good command of the Dutch language, both spoken and written;
• Good command of the English language, both spoken and written;
• You have an affinity for or work experience in ICT;
• You have knowledge of or experience with ITIL;
• You are available full-time (36-40 hours) between 07:00
• 18:00.

Responsibilities

As a service desk employee for KPN, you will primarily be involved in accepting, resolving, and coordinating disruptions to unburden the customer. You will also assist end-users with questions about their products. This ranges from simple disruptions and non-working equipment to more complex issues. In this role, you are responsible for your own tickets. If you cannot resolve an issue, you will forward the ticket to the second-line helpdesk or another department within KPN. Within this role, you have a lot of freedom to develop yourself and become an expert in your field.

Your workdays will broadly look like this:

Where you will work

At KPN, you work on your future. There are plenty of development opportunities and new challenges. You will work in a diverse, dynamic team at the office in Maastricht, where teams have their own specialties (such as Healthcare or E-identification).

Team Workplace is the point of contact for all ICT incidents. We do this for KPN's 60 largest Corporate clients who purchase products from the entire ICT portfolio. We support them in areas such as Access & Connectivity, Customer Applications, Cloud & Workspace, Security, and Business Continuity. This makes us partly responsible for the continuity and availability of the ICT we offer our clients.

• Accepting phone calls, registering, resolving, or routing tickets;
• Maintaining control and following up on tickets;
• Translating customer requests into appropriate solutions;
• Directing resolution groups within the KPN chain;
• Executing Standard Service Requests.

Project details

• Start: flexible
• Location: Maastricht, NL
• Rate: 20-21 EUR/h
• Languages: Dutch