Service Manager/SCRUM Master

Project overview

Service Manager/Scrum Master

£500 per day (Inside PAYE)

3-6 Month Contract (sickness cover)

Hybrid (Sheffield)/Remote

Responsibilities

Service Management & Delivery

Scrum Master & Agile Delivery

Interested?

If you have a strong background in IT Service Management and can combine operational service delivery with hands-on Scrum Master experience, we would welcome a conversation.

Apply today to find out more about this opportunity.

Stuart Graham

Click Recruitment

(see below)

• Oversee the day-to-day operation and delivery of IT services across the SITS platform.
• Manage incidents, problems and changes, ensuring issues are effectively resolved and service performance is maintained.
• Monitor service performance and maintain accurate service reporting.
• Coordinate with technical teams, third-party suppliers and key stakeholders to ensure effective service delivery.
• Ensure adherence to ITIL processes, service management standards and governance requirements.
• Support the ongoing stability, reliability and continuous improvement of the platform.
• Act as Scrum Master for development work packages, facilitating Agile delivery and team collaboration.
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives.
• Identify and remove blockers, helping development teams maintain momentum and deliver agreed outcomes.
• Coach teams in Agile principles, encouraging continuous improvement and effective self-organisation.
• Work closely with the Head of Applications to support backlog refinement and prioritisation for future sprints.
• Help balance BAU priorities with development activity, ensuring work is planned, prioritised and delivered effectively.

Project details

November 2026

We're hiring a Service Manager/Scrum Master to support a HE platform, working across key application workstreams.

This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change.

• Start: 2026-11-09
• Location: Sheffield, South Yorkshire, UK, GB
• Rate: 63-63 EUR/h