Team Manager Information Services

Project overview

Due to the DBA Act (Deregulation Assessment of Employment Relationships), it is not possible to invoice as a self-employed person for this assignment. Matchd offers various types of employment contracts. We are happy to discuss this with you to see which employment contract best suits your wishes and situation. Feel free to contact us for more information and an explanation of the possibilities.

Assignment

The municipality of Zutphen is outsourcing part of its IT services to suppliers and building a control organization: the municipality at the helm, the supplier in execution. Zutphen is working towards an organization with the Information Advice and Information Services teams, in accordance with the decisions to be made.

The transition to control is one transformation. Four movements are happening simultaneously and are intertwined: organization and people, sourcing and control, manageable services, and internal control. A choice in one movement shifts work in another. Two interim team managers within the Business Operations and Services domain are managing this transition. Each has their own primary assignment, and together they are responsible for ensuring that the four movements do not diverge. As an interim Team Manager Information Services, you will report to the Director of Business Operations and Services.

End point of the transition:

Your Assignment

Your primary assignment lies in the area of continuity and further development of operational services towards the intended control organization. The Information Services team consists of the following clusters, all of which must undergo development:

You will ensure that:

Manageable Services

The domain has embraced the so-called service thinking, based on the 3-layer model for public services. This is a governance framework that helps to clearly define roles, responsibilities, and the position of support services within a government organization. The 1st layer consists of the primary public services, also known as The Execution. The 2nd layer concerns Support, Frameworks, and Supervision (or Support Services). The 3rd layer is independent internal control.

The municipality wishes to demonstrably bring Business Operations under control, with a focus on (societal) value creation and promoting collaboration.

Processes are necessary to deliver the services. These are based on the Universal Service Management (USM) process model. Within the project Optimization of Internal Services (OID), the movement from steering individual tasks to steering services and processes has been initiated. The various clusters within Information Services, Information Advice, and Facilities are contributing to this and are responsible for their part of the service delivery.

You will continue this movement:

For Information Services, this primarily affects the facilities, suppliers, and people with whom the services are delivered daily.

Collaboration

What still needs to be definitively assigned, such as contract and supplier management, service management, and process ownership, you will prepare with the Team Manager Information Advice for decision-making and implement after a decision.

The assignment is completed when:

6 months - 28-36 hours - 1.00 FTE

Profile of the suited interim professional:

Dutch native or near native

Knock-out criteria:

• New teams and management (permanent, internal)
• Definitive mandates and budget structure
• Sourcing and supplier control in order.
• Manageable services
• Functional Management
• Information Management
• Technical Management
• The outcomes of the strategic personnel planning are translated into the structure, staffing, and development of the team, in accordance with decisions made;
• The continuity of the Information Management services is maintained during ongoing and planned sourcing processes;
• The operational performance of suppliers is visible and monitored according to established agreements, and that deviations demonstrably lead to adjustments and escalation;
• The budget structure for operations is implemented in accordance with decisions made;
• Mandates and escalation for your own area of responsibility are established and functional;
• Responsibilities, agreements, controls, and steering information are organized in such a way that the operation of management and delivery is demonstrable.
• WHAT (development task): further explicating and making services manageable: for whom, with what agreements and responsibilities, and what is being steered upon;
• HOW (application and assurance): the common process methods developed within OID are applied in daily service delivery, not redesigned;
• WITH WHAT (still in development): people, competencies, applications, assets, and facilities are managed in connection with the services, with assigned ownership, management, and change routes, building on the ongoing development of the CMDB and the connection to asset management.
• The team operates within established mandates and budget structure;
• The Information Management services are delivered without loss of continuity, even where suppliers have taken over execution;
• The services to which the cluster contributes and for which the Team Manager is the service owner, have an assigned service manager, are delivered according to common methods, and delivery and control demonstrably work;
• Demand and supply between the two teams demonstrably align, with working coordination and escalation;
• The permanent team manager has taken over a functional team, the mandates, the pending decisions, and the ongoing agreements.
• Completed education at a minimum HBO bachelor level;
• Minimum 2 years of demonstrable work experience in the role of managing operational IT management and/or a directly comparable position;
• Demonstrable work experience with steering operational IT supplier performance;
• Demonstrable work experience with transferring management to suppliers while maintaining continuity;
• Demonstrable work experience with connecting people and facilities (configuration and asset data) to services and processes;
• Demonstrable work experience with internal IT management control;
• Demonstrable work experience within a municipality and/or other government organization.

Project details

• Start: flexible
• Duration: 6 months
• Location: Zutphen, Overijssel, Gelderland, NL
• Languages: Dutch