Tech II

Project overview

Technology Support Specialist II

Responsibilities

Required Qualifications

Preferred Qualifications

Schedule

The standard academic-year schedule is 8:30 AM to 5:00 PM, with 37.5 working hours per week. Occasional evening, weekend, or on-call support may be required.

Benefits Offered

Job Facts: Contract W2 | On-site | USD 22.00 per hour

Skills: Higher Education, Management, Remote Access, Mobile Devices, Technical Writing, Inventory, Hardware Management, IT Security, Technical Support, Training, Microsoft Windows, OS X, Operating Systems, Laptop, Computer Hardware, Customer Service, Communication, Organizational Skills, CompTIA, ITIL, Service Desk, Printers, Preventive Maintenance, Performance Management, Project Management, Health Insurance, Life Insurance, Insurance, Legal, Taxes

Reference: Dice Id: 10105282 | Position Id: 894130

• Provide technical support to students, faculty, and staff via phone, email, in person, and remote access.
• Review, prioritize, troubleshoot, and resolve Service Desk tickets.
• Install, configure, maintain, and troubleshoot Windows and Apple computers.
• Support laptops, desktops, printers, mobile devices, and classroom technology.
• Diagnose hardware, software, connectivity, and peripheral issues.
• Maintain technical documentation and support procedures.
• Assist with equipment loaner programs, including inventory and hardware maintenance.
• Support and train student employees as needed.
• Recommend improvements to Service Desk processes and support operations.
• Maintain awareness of technology security practices and emerging support tools.
• 2-4 years of technical support experience or an equivalent combination of education and training.
• Hands-on experience supporting Windows and macOS operating systems.
• Experience troubleshooting desktop and laptop hardware and software.
• Strong customer service and communication skills.
• Ability to explain technical solutions to nontechnical users.
• Strong organizational skills and ability to prioritize multiple support requests.
• Ability to work effectively with individuals from diverse backgrounds.
• Ability to work onsite in Geneva, NY.
• CompTIA A+, ITIL, or similar technical certification.
• Previous experience supporting a college, university, or educational institution.
• Experience with Service Desk ticketing platforms.
• Experience supporting classroom technology, printers, and equipment loaner programs.
• Medical Insurance
• Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Project details

Geneva, NY 14456 (100% Onsite)

$22/hour

Employment Type: Contract, approximately 6 months

Schedule: Full-time, 37.5 hours per week

Start Date: ASAP

About the Opportunity

A higher education institution in Geneva, NY is seeking a Technology Support Specialist II to provide technical assistance to students, faculty, and staff. This individual will serve as a primary point of contact for technical support requests, troubleshoot hardware and software issues, and help maintain the institution's Service Desk operations.

The ideal candidate has hands-on experience supporting both Windows and Apple environments, excellent customer service skills, and the ability to manage multiple technical support requests in a busy academic setting.

• Start: flexible
• Remote: onsite
• Location: Geneva, NY, US, US
• Rate: 22-22 EUR/h
• Languages: English