Technical Application Manager

Project overview

PLEASE NOTE: This assignment is not available for direct freelance deployment. Deployment is only possible through a secondment agency/supplier or through a payroll/employment contract. The work will be carried out under the leadership and supervision of a public executive organization, therefore independent deployment is not permitted. Offering suppliers must be able to be included in the chain. For this, WAADI registration and a G-account are required.

Candidates who wish to participate as self-employed individuals can only be proposed when they are deployed through an authorized secondment agency or employment contract.

In the context of 'Anders werken' (working differently), work is primarily done from home. For meetings and digital encounters, MS Teams is used. When physical presence is required, this will mainly take place at the aforementioned location. We assume at least 1 day per week at the office.

Keeping large, complex application landscapes running to keep Rotterdam functioning; you ensure reliable, secure, and future-proof ICT!

Your role

As a Technical Application Manager, you are responsible for the management and maintenance of crucial applications used daily by thousands of employees of the municipality of Rotterdam. You analyze and resolve technical incidents, execute updates in a controlled manner, and guide the transition to SaaS and cloud solutions within Microsoft Azure. You look beyond the immediate incident; you identify structural improvements and help the team elevate management processes and documentation to a higher level. For complex IT issues, you work closely with suppliers, functional managers, and fellow engineers.

Activities: management and maintenance

Activities: collaboration and improvement

• Managing, maintaining, and updating a wide range of municipal applications, including SaaS solutions and cloud environments.
• Analyzing, locating, and resolving technical incidents.
• Controlled preparation and execution of changes according to ITIL and ASL.
• Developing and improving management procedures and technical documentation.
• Monitoring acceptance criteria for applications.
• Identifying structural improvements and looking beyond just the immediate incident.
• Contributing to the improvement of management processes and documentation within the team.
• Working closely with suppliers, functional managers, and fellow engineers on complex IT issues.
• Guiding the transition to SaaS and cloud solutions within Microsoft Azure.

Requirements

You are a driven application manager who thrives in a large, dynamic IT environment. You are analytical and eager to learn; you quickly grasp new environments. With your proactive attitude, you don't wait around but immediately see opportunities to improve management processes. Even when pressure mounts, you maintain an overview and set the right priorities. You communicate clearly with both technical colleagues and suppliers and always keep an eye on the impact on the end-user. Finally, you have an excellent command of the Dutch and English languages, both spoken and written.

Wishes

The department

You will work in the Technical Application Management (TAB) team, part of the IT organization BCO/IIFO. The team manages applications for the entire municipality of Rotterdam: from locally installed software to SaaS and Azure cloud solutions. You will work within an expert, informal, and collegial team that is constantly building the modernization and future-proofing of Rotterdam's ICT services.

• You have a Bachelor's/Master's work and thinking level, acquired through previous work experience and/or education, in an ICT direction.
• You have at least 10 years of work experience as a technical application manager in a complex application landscape, understood as an environment with various technologies and infrastructure platforms, interconnected applications, and dependencies between multiple technical management disciplines, gained in the last 15 years.
• You have functional knowledge of ITIL, ASL, and application management processes.
• You have at least 5 years of work experience with Windows Server (2016/2019/2022), IIS, networks, middleware, and SSL certificates, gained in the last 10 years.
• You are willing to be periodically deployed for work outside office hours and for on-call and standby services.
• You have work experience at a municipality with at least 160,000 inhabitants.
• You have work experience with Oracle/SQL databases.
• You have work experience with VMware.
• You have work experience with Ivanti Workspace Control.
• You have work experience with Topdesk.
• You have work experience with Allegro.
• You have work experience with Centric Burgerzaken.

Project details

• Start: 2026-10-22T22:00:00
• Location: Rotterdam Zuid-Holland, NL
• Languages: Dutch