Technical Expert Workstation - Jabra

Project overview

Context

The assigned activities concern the management and evolution of telephony and workstation solutions, with a focus on compliance, hardware and software catalog, as well as progressive migration to Intune and the provision of MacOS. The scope is broad and includes collaboration with a technician in a pair on telephony topics.

Missions

Expected Skills

Additional Information

The entry point is compliance and catalog management for Jabra. Then, other workstation-related topics will be addressed progressively, notably the switch to Intune and the provision of MacOS.

• Conduct technological watch, propose innovations, and build a 3-year roadmap
• Be a technical expert for Jabra and Epos solutions
• Evolve the hardware and software catalog
• Build the product backlog, prioritize, define, and plan deliveries
• Qualify evolution requests, contribute to study files
• Be the guarantor of the technical and functional consistency of the solutions
• Lead, animate, simplify, and present technical topics during committees
• Industrialize and automate the implementation of solutions
• Contribute to the construction of architecture files / operational documents
• Ensure the transfer of skills to production teams
• Participate in projects and in the resolution of incidents or problems
• Ensure the compliance of solutions with the group's security strategy
• Master software and hardware assets (compliance, obsolescence, costs, ...)
• Ensure the relationship with strategic editors of the work environment
• Promote service offerings (demos, webinars, etc.)
• Measure user satisfaction, number of incidents, ...
• Jabra / Epos / Telephony
• Microsoft, Android, iOS, and Mac OS environments
• Capacity for self-training and technological watch

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Languages: French