Technical Product Owner / ITSM Project Manager (M/F)

Project overview

What if your next project helped your skills grow as much as your career? 🚀

At K-LAGAN, we bring projects to life through the talent that drives them, combining technical expertise with personalized support.

We are currently looking for a Technical Product Owner / ITSM Project Manager to join our client's team in the insurance sector in Niort.

Context

We are looking to strengthen our IT teams responsible for incident management and the continuous improvement of its services. You will be involved in subjects related to ITSM tools, with a role that is both functional and technical, at the intersection of solution administration, project management, and user support.

Your missions

Profile sought

What K-LAGAN offers you

Who are we?

At K-LAGAN, we place people and sustainability at the center of technological projects: Data & AI, software development, QA, cybersecurity, and agility.

Our French subsidiary relies on the expertise and vision of K-LAGAN Group, which has been active in the tech world for nearly 20 years.

Your Growth, Our Vision 🤖

• Manage the evolutions and projects related to IT Service Management (ITSM) tools.
• Administer and configure ITSM solutions according to business and technical needs.
• Collect, analyze, and formalize user requirements.
• Coordinate the various technical and functional stakeholders.
• Monitor incidents, identify areas for improvement, and contribute to process optimization.
• Ensure the follow-up of evolutions, deployments, and their successful adoption by the teams.
• Ensure service quality and the proper functioning of the solutions.
• Proven experience in IT project management or ITSM solution administration.
• Good knowledge of ITIL processes, particularly incident management.
• Experience in the administration, configuration, or evolution of an ITSM tool.
• Ability to bridge the gap between technical teams and business departments.
• Good skills in coordination, analysis, and priority management.
• Autonomy, rigor, and service orientation.
• Regular coaching and personalized follow-up of your career path.
• Career development opportunities adapted to your ambitions.
• Training to develop your skills.
• RTT and a free day for your birthday (permanent contract).
• After-work events and activities to share moments with our teams.

Project details

• Start: flexible
• Remote: hybrid
• Location: 79000 Niort, France, FR
• Languages: French