Technical Project Manager Helix Platform

Project overview

Job Description

The need for a modern ITSM system is significant at the e-Health Authority, as we require stable, secure, and efficient digital services for our operations.

A centralized and process-driven solution that can automate case management, change flows, and service requests, while connecting IT operations and IT development in a common information flow, will enable the authority to increase traceability, reduce manual intervention, and improve operational reliability for society-critical e-health services.

This has resulted in a decision to implement BMC Helix as the platform, with the assistance of another authority. The implementation will not begin until 2027, but a needs analysis, planning, and implementation plan must be in place before then.

The authority is requesting a technical project manager with Level 4 competence for this assignment.

Responsibilities

General Information about the Assignment

The assignment may involve travel during the assignment period for work at the e-Health Authority's other offices. The consultant is expected to participate on these occasions. Travel will be booked and paid for by the e-Health Authority.

Other travel is not currently planned and, if necessary, should be ordered by the nearest manager at the authority.

• Prioritize and coordinate activities together with the internal project manager
• Develop a time and project plan together with the internal project manager
• Drive technical planning issues with the delivering authority
• Coordinate and plan testing
• Provide concrete recommendations for implementation preparations
• Act as an advisor regarding:
• Process issues and process modeling
• Platform architecture/modeling
• Integration architecture/flows
• Management recommendations
• Knowledge transfer to the authority's staff

Requirements

Presentation to the client will occur after the final bid submission date has passed. To apply for this assignment, you must be a registered user in our portal, which is completely free. If you are a new user and wish to register yourself or your company in Upgraded's portal, click here: https://portal.upgraded.se

• The offered consultant must have at least five (5) years of experience in IT Assignment Management/Project Management. At least twelve (12) months of work experience must have been acquired within the last two-year period.
• The offered consultant must have at least two (2) years of experience in procurement and implementation as a project manager for BMC Helix. At least twelve (12) months of work experience must have been acquired within the last two-year period.
• The offered consultant must have good knowledge of Swedish and English, both spoken and written.
• The consultant must achieve at least competence level 4 according to the framework agreement: Knowledge: Highest level of competence in the relevant role, perceived as an expert in the market. Experience: Has performed complex assignments in the relevant role and carries out assignments with very high quality. This level is typically achieved earliest after 9-12 years of work in the relevant role. Leadership: Has extensive experience and practice in leading positions. Independence: Very high.
• The bidder must hold F-tax registration.
• The offered consultant should have documented experience in leading IT projects or IT assignments within a government agency, region, or other public sector organization during the last five (5) years.
• The consultant should have documented experience in the implementation, development, or management of IT Service Management (ITSM) processes, such as Incident Management, Change Management, Problem Management, or Service Request Management, in connection with the implementation of the BMC Helix platform.
• The consultant should have documented experience in leading complex business and IT transformation projects with multiple stakeholder groups, such as business, IT, suppliers, authorities, and management.

Project details

It is possible to perform parts of the assignment remotely, but this must be done in dialogue with the client, and the client decides if/when remote work is applicable. Currently, the e-Health Authority allows for remote work up to three days a week.

Evaluation

The contract will be awarded to the consultant whose bid is the most economically advantageous based on the best balance between price and quality. Price refers to the consultant's offered hourly rate. Quality refers to the fulfillment of mandatory requirements and an interview with the offered consultant.

Interviews

The e-Health Authority will conduct interviews with offered consultants. The assessment will be based on:

Assessment Criteria and Value Deductions

The following criteria are included in the evaluation:

For the interview assessment criterion, the following scale will be used:

Value deductions per criterion will be determined based on the achieved level and the maximum amount for each criterion.

The consultant who receives the lowest evaluation price will be awarded the contract. Please note that the evaluation price is only a mathematical calculation used for evaluation and does not affect the bid price itself.

• The consultant's ability to explain the execution of the assignment and identify potential challenges
• The consultant's ability to analyze and understand the actual business needs and propose appropriate solutions
• The consultant's pedagogical and communication skills
• The consultant's ability to collaborate with the team, client, and end-users
• The consultant's experience in relation to the specified mandatory requirements and any value-added requirements
• Mandatory requirements (Yes/No): up to SEK 150 deduction per fulfilled requirement
• Interview: up to SEK 700 deduction
• Deficiencies
• Satisfactory
• Very Good
• Exceptional
• Start: 2026-11-25
• Remote: hybrid
• Location: Kalmar, Stockholm, SE, SE
• Languages: Swedish