Telecom Service Integration & Support Engineer

Project overview

As part of a strategic project for a major telecommunications player, we are looking for a Service Integration & Support Engineer to work on Consumer services around TV environments, Set Top Boxes, mobile applications, and service platforms. Integrated into a team responsible for product and service integration, you will be involved in the analysis and resolution of end-to-end technical issues.

Troubleshooting is at the core of your mission:

You will also be required to produce investigation reports, technical summaries, procedures, and operational documentation.

Profile sought

You have experience in integration, validation, or technical support within a Telecom environment.

Work environment

What we are looking for above all:

A curious, autonomous, and methodical profile, who enjoys understanding how a service works as a whole and who knows how to conduct a technical investigation to identify the cause of a malfunction.

• Analyze and resolve malfunctions encountered on services, both in production and integration environments
• Take charge of and follow up on technical tickets until their resolution
• Investigate incidents: analyze observed behaviors, formulate hypotheses, identify the cause, and direct to the relevant teams
• Intervene on anomalies encountered during VSR phases
• Implement test configurations and datasets adapted to the needs of validation teams
• Provide support on end-to-end service issues
• Support the generalization of services across different environments
• Support operations teams on complex incidents
• Capitalize on and transmit acquired knowledge about services
• Good network fundamentals and a solid understanding of exchanges between different systems
• A genuine aptitude for troubleshooting and technical investigation
• The ability to understand a service end-to-end: device, network, platform, and service
• Experience in incident and ticket management
• A good understanding of integration, validation, and production environments
• The ability to analyze logs, technical behaviors, and configurations
• Good writing skills to document investigations performed
• Experience with TV / IPTV / OTT / Set Top Box / TV applications / operator services environments will be a real asset.

Project details

• Start: ASAP
• Duration: 6 mois renouvelable
• Remote: hybrid
• Location: Yvelines, France, FR
• Languages: French