UX Guild Lead

Project overview

Assignment Description

The assignment involves temporarily leading and further developing the UX Guild. The goal is to strengthen collaboration between UX professionals and other disciplines, create cohesion in the execution of UX activities, and realize and safeguard a joint, consistent working method. The activities and professional responsibilities of UX professionals have already been described. Organizational, architectural, and technical frameworks have also been established.

Therefore, the assignment does not focus on redefining these, but on connecting professionals, promoting collaboration, and realizing the adoption of a joint working method within these frameworks.

Within three months, existing working methods, differences, and bottlenecks will be inventoried. By the middle of the assignment at the latest, a joint working method will be described and implemented, with agreements on collaboration, knowledge sharing, application of organizational frameworks, and the submission of improvement proposals.

Within three months, a structural approach for knowledge sharing, alignment, and joint decision-making will be established. The contractor will stimulate ownership and collaboration across development teams and evaluate its effectiveness during the assignment.

Within the first half of the assignment, the main bottlenecks in collaboration with, among others, architecture, software engineering, business analysis, and product management will be identified. Where necessary, concrete working agreements will be drawn up, applied, and evaluated.

The contractor will guide the application of the joint working method and established organizational frameworks. Different professional perspectives will be used to realize improvements, with changes being introduced through the applicable decision-making processes. For completion, agreements on management, evaluation, and further development will be documented and responsibilities assigned.

The contractor will provide line management to the UX professionals and stimulate their professional development. Within the first half of the assignment, the necessary leadership competencies and existing development potential will be identified. Throughout the assignment, employees with appropriate ambition and potential will be guided in developing leadership skills, and responsibilities will be transferred where possible.

Intended End Result

A cohesive UX Guild with a jointly applied and safeguarded working method, effective collaboration within and outside the Guild, and a structural approach to knowledge sharing and improvement. Additionally, internal leadership will be developed, and concrete advice will be provided for the sustainable safeguarding of leadership and the further development of UX within the organization.

Background of the Assignment

Within the organization, UX professionals work from various development teams on the usability and coherence of our products. Their activities, responsibilities, and professional competencies have been documented. However, due to the distribution across different teams, differences have arisen in working methods, collaboration, and the application of existing agreements and frameworks. The organization strives for more cohesion in the execution of UX activities, structural knowledge sharing, and consistent application of organizational, architectural, and technical frameworks.

While maintaining room for professional input and improvement, proposals will be handled through the established collaboration and decision-making processes.

The UX Guild forms the organizational structure within which UX professionals share knowledge and experiences, work together on improvement, and take responsibility for the coherence of UX across development teams. The ambition is to further develop this Guild into a collaborative professional group with a recognizable, joint working method. This development does not require redefining the UX function but strengthening mutual connections, guiding change, and safeguarding joint agreements.

Attention is needed for both the professional development of employees and effective collaboration with other disciplines, including software engineering, architecture, business analysis, and product management.

To guide this development, an experienced senior manager with knowledge of the UX field will be temporarily engaged. This manager will provide line management to the UX professionals, strengthen collaboration, and guide the development towards a joint and sustainably safeguarded working method. The external engagement is intentionally temporary. The organization aims to eventually place the leadership of the UX Guild internally. The current development phase requires additional management experience and change management expertise.

Therefore, the assignment will also be used to develop internal leadership and ownership, transfer knowledge and experience, and create the conditions for sustainable continuation within the organization.

• Joint UX Working Method
• Collaboration within the UX Guild
• Collaboration with Other Disciplines
• Adoption and Safeguarding
• Development of Internal Leadership

Responsibilities

Requirements/Wishes

Additional Information

Hybrid working: The frequency is an estimate, provided the work allows. Agreements regarding working from home are always in consultation with the needs provider. Frequency of days working from home: 2

On-call services: 2

• Manage the development of information and communication technology focused on user needs
• Prepare for changes in the information system influenced by technological updates or user needs
• Formalize, consolidate, and manage the development of the IS configuration
• Evaluate the relevance of information systems for users
• Connect the user community and the IS infrastructure
• Translate user requirements into functional specifications
• Candidate has at least 5 years of demonstrable experience with hierarchical/line management of professionals, including responsibility for their professional development and performance.
• Candidate has at least 3 years of demonstrable experience leading change processes aimed at realizing and safeguarding joint working methods within multiple teams or organizational units.
• Candidate has at least 3 years of demonstrable experience within or in direct collaboration with the UX/UI field, having worked with UX professionals in a multidisciplinary software development environment.
• Candidate has at least 2 years of demonstrable experience guiding professionals in applying organization-wide standards, guidelines, or frameworks and organizing a structured approach for improvement proposals.
• Candidate has at least 3 years of demonstrable experience strengthening collaboration and knowledge sharing between multiple teams or disciplines, including software engineering and at least one of the following disciplines: architecture, product management, or business analysis.
• Candidate has at least 2 years of demonstrable experience guiding and developing employees in leadership skills and transferring responsibilities with a view to the independent functioning of a team or professional group.

Requirements

eCF Profile: Business Information Manager

Reference Area: E.07 Management of changes in business processes

This assignment is based on the European e-Competence Framework (e-CF). This is a European standard for describing IT competencies and the associated level of responsibility. The eCF profile indicates which competencies and at what level (e-1 to e-5) are expected from the candidate. We expect candidates to clearly demonstrate these competencies in their CV. This can be done by describing for each relevant assignment or position:

CVs in which the required eCF competencies are not demonstrably present cannot be fully assessed for suitability.

Candidate has at least 4 years of demonstrable work experience with the chosen eCF profile and similar role.

Generic Description of Competency Area and Levels

Assesses the implications of new digital solutions. Defines requirements and quantifies business benefits. Manages the deployment of change, considering structural and cultural issues. Maintains the continuity of business processes and processes throughout the change, monitors the impact, takes the necessary corrective measures, and refines the approach.

Summary of Task and Mission

Proposes, plans, and manages the functional development of the Information System (IS) focused on user needs. Aligns the information system with the business strategy within their domain. Ensures continuous improvement, considering user requirements, service quality, and budgetary constraints.

• the role the candidate fulfilled
• the activities and responsibilities involved
• the extent to which these align with the required eCF competencies and level

Project details

• Start: 2027-01-31T23:00:00
• Remote: hybrid
• Location: Den Helder Noord-Holland, NL
• Languages: Dutch