Workstation Support and Helpdesk Technician

Project overview

We are looking for a Workstation Support and Helpdesk Technician for a long-term mission with our client in the banking/finance sector in the Paris region. You will join a Helpdesk and Workplace Solutions team working across two sites, ensuring quality service during extended business hours. Priority is given to on-site support, with possible participation in handling calls and emails.

Your missions:

Ref: O-VQHHS

Profile sought

You have proven experience in user support and in an ITSM environment. You have a fluent command of English and Dutch, both spoken and written: this is essential for this position. You are passionate about workstation and mobile technologies. You have a service-oriented mindset, are a good listener, and communicate clearly. You are autonomous, rigorous, punctual, and capable of managing multiple subjects under pressure. You enjoy taking initiative and working in a team.

Work environment

INGENIANCE is an IT consulting company specializing in capital markets, banking, and insurance for over 18 years. We support major French banking and insurance players on their most critical projects, with recognized expertise in Craft Development, Big Data, Cloud/DevOps, and Agility. Joining Ingéniance means joining a community of experts, being supported by close management, and building your career on high-value-added missions. Build your success!

• Provide 1st and 2nd level support by phone, email, or in person
• Filter, process, coordinate, and track IT service requests
• Assist users with their workstations, tablets, and smartphones
• Identify and resolve hardware and software incidents
• Manage the workstation fleet, configure and install them
• Write support documentation useful to the team
• Coordinate internal and external service providers to resolve operational issues
• Contribute to Workplace projects and propose improvements

Project details

• Start: ASAP
• Duration: 1 mois
• Location: Paris, France, FR
• Languages: French