Required skills
- Process Definition
- Consulting
- Energy Industry
- Incident Management
- Agile Methods
- Moderation
- Communication
- Structure
- Methodology
- SLA Management
- KPI Management
- Backlog Management
Languages: German
Job description
We are looking for a freelancer to define unified process flows, clarify roles and responsibilities, and drive the central backlog for incident management of smart metering systems. The role requires extensive experience in process definition, the energy industry, and agile methodologies.
Responsibilities
Project No.:
1084545
Project Title:
1084545 Incident Management Smart Metering Systems
Job Type:
freelance
- Definition of unified process flows
- Clarification of roles, responsibilities, and escalation paths
- Further advancement of the central backlog
- Open clarifications in the backlog regarding mass processing or error mapping
- Ensuring follow-up until completion
- Regular reporting on open, overdue, and critical cases
- Clarification with Defect Managers
- Analysis and improvement of the schedule structure
- Moderation of regular incident meetings
- Coordination between teams
- Define process to track takeaways from meetings
- Currently have nothing process-wise, a chaotic mess -> organize
- Definition of target values for SLAs and KPIs
Requirements
+ comprehensive experience in process definition and consulting
+ experience in the energy industry (best case: experience in incident management)
+ Methodically fit: Agile methods
+ Moderation
+ not a simple environment, clarity in communication, moderation etc. important
+ Have standing - critical contradictions can arise, withstand headwinds
+ Structure and method
Additional Information:
SOLCOM is one of the leading technology service providers in the areas of software development, IT, and engineering. For over 20 years, we have been working as partners with globally active top companies in all industries and are deployed worldwide wherever innovation is decisive.
Project details
02.11.2026
31.12.2026+
- Start: flexible
- Duration: 2 Monate
- Location: DE
- Languages: German
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