Customer Success Manager - B2B Customer Support

Project overview

ProviPanda GmbH · Hamburg / Remote · Freelance or Permanent Employment · 30 Hrs./Week · Start: immediately

About ProviPanda GmbH

ProviPanda is a growing HR-Tech startup in the Technology, Information and Internet sector and the largest sales job platform in the DACH region. Our team of 15 employees is working to revolutionize and rethink the sales HR market.

Your Role

You will support our Customer Success Manager and be the person in daily contact who calls customers, clarifies their concerns, and ensures they are satisfied and successful with ProviPanda. You work independently, present yourself professionally, and enjoy making phone calls.

Responsibilities

Check-ins & Customer Support

Onboarding

Collaboration & Processes

What You Bring

What We Offer You

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Interested?

Send us your CV and a few sentences about why you are the right person. Please also indicate whether you want to start as a freelancer or in permanent employment and from when you are available.

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• You schedule check-in calls with our customers and keep track of upcoming appointments
• You conduct check-ins yourself and actively call customers
• You resolve customer concerns quickly and in a solution-oriented manner, from support questions to success topics
• You handle customer onboarding step-by-step and guide new customers through their start
• You advise customers on using the platform and how to get the most out of ProviPanda
• You relieve the Customer Success Manager and step in when capacity is needed
• You cleanly document customer contacts and pass feedback to the team
• You use AI tools to make your work more efficient, for example for preparation, summaries, and communication
• Very good, professional communication and tone, on the phone and in Google Meets
• A proper, confident demeanor, good presence, and a friendly, solution-oriented attitude
• No fear of making phone calls, you enjoy calling customers
• Daily use of AI tools like Claude, ChatGPT & Co. and general technical understanding
• High ability to learn quickly, strong performance, and a real desire for the task
• Experience in Customer Success is great, but not a must, we will teach you the rest
• Advantageous: Experience from HR or Sales, because those who have been in sales themselves know how to advise customers
• Very good German skills, good English is a plus
• A responsible role in a fast-growing company
• Startup with strong growth and ambitious vision with a dynamic team
• Flexible model: Freelance or Permanent Employment, each with 30-40 hours/week
• Thorough onboarding and direct feedback
• Short decision-making processes, a motivated team, and real development opportunities
• Start immediately

Project details

• Start: flexible
• Remote: remote
• Location: Berlin, DE
• Languages: German