IT Consultant (ServiceNow, BPMN, Process Management)

Project overview

IT Consultant (ServiceNow, BPMN, Process Management) 100% remote

For a project in consulting and development, we are looking for an IT Consultant with experience in ServiceNow, BPMN, and process management.

Project Information

Only employees in permanent employment will be considered for this project.

• Location: Berlin / 100% Remote
• Start: 01.11.2026
• Application Deadline: 17.10.2026
• Duration: 01.11.2026 – 01.07.2027
• Industry: Consulting and Development

Responsibilities

Technical quality assurance of processes, technical concepts, and documentation, as well as methodological support, consulting on complex process and organizational issues, development of target states and solution approaches, and the technical implementation of processes in ServiceNow.

Mandatory Requirements

Desired Requirements

Technologies & Methods

ServiceNow, BPMN, UML, Visio, KPI, SLA, Reporting, Governance, Process Management, Process Development, Process Implementation, Process Modeling, Workflow Design, Quality Assurance, Documentation, Atlassian, Microsoft Office, ServiceNow

The mund consulting team looks forward to your application with CV & hourly rate and will gladly support you in the further process.

Best regards

The Recruiting Team

*@*.de

• Demonstrable experience in the technical quality assurance of work results and in the methodological support and guidance of subject matter experts. (more than 5 years of experience)
• Demonstrable participation in at least two projects within the last five years for the creation, further development, or implementation of processes and organizational structures in the environment of IT, OT, telecommunications, or KRITIS-related infrastructures. (more than 5 years of experience)
• Professional experience in process management, process development, or process implementation in the environment of IT, OT, telecommunications, or KRITIS-related infrastructures. (more than 5 years of experience)
• Demonstrable experience in the technical implementation and realization of processes in ServiceNow, including the development of technical requirements and support during tool mapping. (more than 5 years of experience)
• Experience in the analysis and further development of cross-organizational operational, service, and support processes. (more than 5 years of experience)
• Experience in process modeling and workflow design using BPMN, UML, Visio, or comparable standards. (more than 5 years of experience)
• Experience in creating KPI, SLA, reporting, or governance concepts. (more than 5 years of experience)
• Experience in regulated environments or critical infrastructures, particularly telecommunications, rail, energy, or comparable industries. (more than 5 years of experience)

Project details

• Start: 2026-11
• Duration: 8 Monate
• Remote: remote
• Location: Berlin, Deutschland, DE
• Languages: German