IT Support Analyst – Application Operations, Zurich

Project overview

For our client in the banking sector in Zurich, we are looking for an experienced, motivated, and open-minded IT Support Analyst – Application Operations.

Responsibilities

• Analysis of recurring IT problems, identification of causes, and development of sustainable measures to reduce disruptions and improve system stability
• Technical analysis and reproduction of application errors in test environments, as well as close collaboration with developers, software suppliers, and internal IT teams
• Monitoring of banking applications and IT systems, as well as optimization, automation, and further development of existing monitoring processes and tools
• Configuration and administration of banking applications (especially OpenLease) according to business requirements, as well as management of system settings, workflows, and user roles
• First and Second Level Application Support, as well as support in Major Incident Management, including error diagnosis, prioritization, and stakeholder communication
• Processing of user access requests and management of authorizations in compliance with internal security policies
• Documentation of error analyses, workarounds, and configuration changes, as well as continuous maintenance of the knowledge base

Requirements

Does this sound like an exciting position?

Then we look forward to receiving your complete application documents via the online form.

With applications by email, the sender agrees that the transmitted data will be used in compliance with our data protection policy.

Further open positions can be found here: coopers.ch

Job profile (5DB30H)

IT - IT Infrastructure & Operations

IT - Network & Security

Zurich

Contracting

Part Time, 80-100%

asap - 12-24 months ++

1st Level Support, 2nd Level Support, Jira, Splunk

Job benefits

Company laptop

Coopers Care

First-name terms

Home Office

Modern workspace

• Experience in IT Application Support, Application Operations, or a comparable function, ideally in a complex IT environment
• Sound knowledge of Incident and Problem Management, as well as experience with IT Service Management tools, especially Jira and Confluence
• Strong analytical and conceptual skills, as well as a structured and solution-oriented approach to work
• Technical understanding of complex application landscapes and the ability to systematically analyze errors and develop sustainable solutions
• Strong communication and teamwork skills in collaboration with technical and non-technical stakeholders, as well as external software suppliers
• High willingness to learn and quick comprehension when familiarizing yourself with complex banking applications
• Experience with monitoring tools (especially Splunk) as well as basic SQL knowledge for error analysis and data analysis are advantageous
• Knowledge of banking applications, regulatory requirements, and IT security policies is a plus
• Very good German and English skills

Project details

• Start: ASAP
• Location: Zürich, CH
• Languages: German