SAP ERP Service Management & Stabilization Consultant

Project overview

For our client, we are looking for an experienced SAP ERP Service Management & Stabilization Consultant (m/f/d) to support the stabilization and optimization of a global SAP S/4HANA landscape.

Following the successful introduction of a new global SAP S/4HANA platform in Europe (October 2025) and the USA (April 2026), the Asia rollout is currently underway. The project focuses on the sustainable stabilization of ERP services, the optimization of service management processes, and the improvement of transparency, governance, and service quality.

The consultant will work closely with the Global ERP Service Manager, AMS service providers, business departments, and internal IT teams.

Key Details

• Role: SAP ERP Service Management & Stabilization Consultant (m/f/d)
• Client: Daiichi Sankyo
• Location: Munich (100% Remote possible)
• Start: 09.11.2026
• End: 31.05.2027
• Duration: 6 months
• Utilization: 5 days/week (approx. 40 hrs./week)
• Contract Type: Service contract
• Travel: None
• Interview Process: 1 Teams interview

Responsibilities

Service Management & Service Performance

Incident & Problem Management

Governance & Change Coordination

Expected Project Results

• Coordination of defined activities around global SAP ERP services and service delivery
• Analysis of relevant service KPIs and creation of performance reports
• Monitoring and evaluation of SLA compliance
• Preparation and moderation of service review meetings with stakeholders and AMS partners
• Creation of dashboards, management reports, and decision-making bases
• Improvement of transparency regarding service quality, incident trends, and operational risks
• Coordination of major incidents and critical escalations
• Follow-up and documentation of stabilization measures
• Execution of incident reviews
• Root cause analyses for sustainable error resolution
• Identification and implementation of measures to improve service stability
• Reduction of recurring disruptions and operational risks
• Management and coordination of global ERP-related changes
• Ensuring compliance with defined governance, compliance, and release processes
• Interface management between business, process owners, AMS providers, and IT
• Analysis of existing service management and governance processes
• Development of concrete improvement suggestions for process optimization
• Establishment of a structured KPI and SLA reporting framework
• Regular service review packages and management reports
• Improved transparency on service performance and operational risks
• Traceable tracking of incidents, problems, and improvement measures
• Actionable recommendations for stabilizing global ERP services
• Optimized governance and communication processes
• Execution of a structured knowledge transfer, including final documentation

Requirements

Technical Qualification

Personal Competencies

If you are interested and have the relevant qualifications, please contact us here with your current CV.

Sincerely,

Damjan Simic

Progressive (SThree)

• Several years of experience in IT Service Management
• Ideally, experience in the SAP S/4HANA environment or complex ERP landscapes
• Sound knowledge of ITIL processes
• Practical experience with ServiceNow
• Experience in managing external service providers and AMS organizations
• Very good English skills, both written and spoken
• Strong stakeholder management and communication skills
• Independent and structured way of working
• Analytical thinking and solution-oriented approach
• Experience in global and intercultural project environments
• Ability to manage multiple topics in parallel and bring them to a sustainable conclusion

Project details

• Start: ab sofort
• Duration: 7 Monate
• Remote: remote
• Location: München, Deutschland, DE
• Languages: German