Senior IT Service & Transition Consultant – ITIL / NIS2 / BSI

Project overview

For a project in the energy and infrastructure sector, we are looking for an experienced Senior IT Service & Transition Consultant.

The project aims to migrate several business-critical applications to a new, secure, and standardized operating setup. The focus is on analyzing existing operating models and designing and technically implementing a future service and operating model.

In addition to technical transition, the project scope includes monitoring, logging, and alerting, ITIL-based operating processes, security requirements, and the creation of operating and handover documentation.

Framework Conditions

Responsibilities

Must-haves

Nice-to-haves

Application

If interested, we look forward to receiving your application directly via Freelancermap.

Please submit your current profile with meaningful project references, as well as information on your availability and your desired remote and onsite hourly rate.

• Analysis of existing operating models and technical dependencies
• Conducting gap analyses between existing operations and target setup
• Design of a future service and operating model
• Definition of Incident, Problem, Change, Release, and Patch processes
• Definition of operating, security, and quality requirements
• Design and implementation of monitoring, logging, and alerting mechanisms
• Definition of operating KPIs and alerting criteria
• Creation of transition and cutover concepts
• Planning and execution of changes, deployments, and releases
• Creation of operating documentation and runbooks
• Documentation of technical risks, dependencies, and open points
• Preparation for handover to subsequent regular operations
• Practical experience with digital certificates, cryptographic keys, and electronic signatures in comparable IT operating environments
• Experience with Scrum and agile software development, plus current Scrum certification or comparable proof
• At least 5 years of experience in planning and executing complex IT projects, especially technical transitions and cutovers
• Practical experience with ITIL processes Incident, Problem, Change, and Release Management, plus ITIL certification or comparable proof
• Practical experience in applying BSI IT-Grundschutz (IT baseline protection) to business-critical IT applications
• Knowledge of the NIS-2 Directive (EU) 2022/2555 and experience in deriving requirements for secure IT operations
• Experience in operating business-critical or highly available IT applications
• Experience with observability and centralized monitoring, logging, and alerting solutions
• Knowledge of Grafana, Prometheus, Elastic Stack, or comparable technologies
• Experience with Docker and Kubernetes
• Knowledge in IT security, hardening, and patch and vulnerability management
• Experience with operating concepts, runbooks, cutover, and transition plans
• Experience with complex application and system transitions between different operating environments
• Knowledge of energy industry processes or experience in the energy/network operator environment
• Experience with processes in the areas of Remedial Actions or Capacity Management

Project details

01.01.2027

End: 31.12.2027

12 months

Volume: 110 person-days

90 %

Onsite: 10 % in Berlin

• Start: 2027-01
• Duration: 12 Monate
• Remote: remote
• Location: Berlin, Deutschland, DE
• Languages: German