ServiceNow Developer and Tester

Project overview

For one of our clients, we are looking for a ServiceNow Developer and Tester with experience with AI Control Tower.

This is a freelance project that starts in November and has a duration of 12 months, with an option for extension.

Deployment is primarily remote, with occasional on-site appointments in Vienna.

Responsibilities

• Creation of test strategy, test concept, and test plans for the introduction of the AI Control Tower
• Derivation of test cases from requirements and user stories (functional, integration, regression, roles/permissions)
• Testing of governance, release, and compliance workflows, including risk assessment and escalation paths
• Validation of the AI inventory and discovery results (completeness and correctness of the recorded AI assets)
• Testing of integrations to external AI platforms and APIs (REST API tests, error scenarios, data flows)

Requirements

Your hourly rate is negotiable depending on qualifications.

If you are interested in a new project, please send us your current CV, including contact details.

• Completed education in the IT field (University, FH, HTL)
• ServiceNow Platform: Several years of testing experience in ServiceNow projects (min. 3 years)
• Test Automation: Very good knowledge of the Automated Test Framework (ATF): Tests, Test Suites, Parameters, Custom Steps
• Test Methodology: Sound knowledge of test methods (functional, regression, integration, UAT, upgrade tests)
• API Tests: Testing of REST APIs (e.g., Postman, REST API Explorer)
• Workflows: Understanding of Flow Designer, approval processes, and role/permission concepts in ServiceNow
• AI Fundamentals: Understanding of AI/LLMs and AI agents as well as their testability (non-deterministic behavior, guardrails)
• AI Control Tower: Experience with AI Control Tower, Now Assist, or AI Agent Studio
• AI Governance: Basic knowledge of AI governance and regulations (EU AI Act, NIST AI RMF)
• GRC / CMDB: Experience with tests in GRC/IRM or CMDB environments
• Other Tools: Experience with supplementary testing tools (e.g., Tricentis Tosca, AutomatePro, Playwright, Selenium)
• Scripting: Basic JavaScript knowledge for ATF server steps and test data
• Test Management: Experience with test management and defect tools (Jira/Xray, ServiceNow Test Management)
• Methodology: Agile methodology (Scrum / SAFe)
• Very good German language skills (min. C1)
• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS – Risk & Compliance or CIS – Data Foundations (CMDB)
• AI Micro-Certifications (Now Assist, Agentic AI) / AI Control Tower Learning Path

Project details

• Start: 2026-11
• Duration: 12 Monate
• Remote: remote
• Location: Wien, Österreich, AT
• Languages: German