7PEX_23860 - Product Owner - ServiceNow ITSM (m/f/d)

Project overview

We are looking for an experienced Product Owner for ServiceNow ITSM (m/f/d) to drive the implementation of Assurance, Fulfilment and Rollout processes on ServiceNow in a telecommunications environment.

Additional information:

• nearshore is a preferred option
• start date: asap
• initial engagement until 31st Dec + extension planned for 2027
• full time
• 99% remote (occasional travel on site (Germany) should be possible)
• daily rate should be a maximum of 400–420 EUR

Responsibilities

Must Haves

Nice to Haves

• Lead the definition and implementation of new features and platform enhancements, initially focusing on ITSM.
• Provide recommendations on backlog prioritisation to internal Product Owner and technical teams.
• Provide guidance on effective end-to-end processes and integrations, including ServiceNow–Jira handovers from L1/L2 support to L3 development.
• Provide knowledge transfer and mentoring to Junior Product Owner
• Translate business and operational requirements into clear epics, user stories and acceptance criteria.
• Provide expert guidance and recommendations regarding the work of the integration partner, particularly for assurance capabilities.
• Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a proven track record of driving enhancements on a live platform.
• Deep practical knowledge of Incident, Problem, Change and Request Management, including how these processes are configured and integrated within ServiceNow.
• Ability to challenge requirements and proposed solutions, assess standard ServiceNow capabilities and guide teams towards maintainable solutions.
• Strong experience translating operational needs into actionable user stories, managing priorities and validating delivered functionality.
• Strong understanding of Service Assurance and L1/L2/L3 support processes.
• Experience steering system integrators and coaching less experienced Product Owners through practical collaboration.
• telecommunications experience is a significant advantage

Project details

• Start: ab sofort
• Duration: 3 Monate
• Remote: remote
• Location: Düsseldorf, Deutschland, DE