Required skills
- ServiceNow Security Operations
- Certified Scrum Product Owner
- IBM Service Management Framework
- It Service Management
- Software-Produktmanagement
- Proprietäre Software
- ServiceNow App Engine
- ServiceNow IT-Betriebsmanagement
- ServiceNow HR-Service-Delivery
- ServiceNow Kundenservice-Management
- Servicenow
- Service Delivery Management
Job description
Project overview
We are looking for an experienced Product Owner for ServiceNow ITSM (m/f/d) to drive the implementation of Assurance, Fulfilment and Rollout processes on ServiceNow in a telecommunications environment.
Additional information:
- nearshore is a preferred option
- start date: asap
- initial engagement until 31st Dec + extension planned for 2027
- full time
- 99% remote (occasional travel on site (Germany) should be possible)
- daily rate should be a maximum of 400–420 EUR
Responsibilities
Must Haves
Nice to Haves
- Lead the definition and implementation of new features and platform enhancements, initially focusing on ITSM.
- Provide recommendations on backlog prioritisation to internal Product Owner and technical teams.
- Provide guidance on effective end-to-end processes and integrations, including ServiceNow–Jira handovers from L1/L2 support to L3 development.
- Provide knowledge transfer and mentoring to Junior Product Owner
- Translate business and operational requirements into clear epics, user stories and acceptance criteria.
- Provide expert guidance and recommendations regarding the work of the integration partner, particularly for assurance capabilities.
- Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a proven track record of driving enhancements on a live platform.
- Deep practical knowledge of Incident, Problem, Change and Request Management, including how these processes are configured and integrated within ServiceNow.
- Ability to challenge requirements and proposed solutions, assess standard ServiceNow capabilities and guide teams towards maintainable solutions.
- Strong experience translating operational needs into actionable user stories, managing priorities and validating delivered functionality.
- Strong understanding of Service Assurance and L1/L2/L3 support processes.
- Experience steering system integrators and coaching less experienced Product Owners through practical collaboration.
- telecommunications experience is a significant advantage
Project details
- Start: ab sofort
- Duration: 3 Monate
- Remote: remote
- Location: Düsseldorf, Deutschland, DE
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