Business Analyst TIV E2E

Project overview

Assignment Description

As a BA in the Multidisciplinary Realization Team (MRT) End2End Customer Interaction, you will focus on the following tasks. He/she:

Assignment Background

The IND aims to be a modern service provider within five years, working information- and data-driven for the entire service provision process, from application to decision and enforcement, including process representation, ensuring customers have the correct residence status at all times. This places different and higher demands on the existing and future Information Provision (IV) of the IND. It requires further digitalization of processes, the establishment of a data organization, an agile and rapidly responsive IV organization, and a robust and future-proof IV landscape.

You will work in the production house: this is the home base for professionals who are seconded from there to agile teams/projects/programs. In these scrum teams, new functionality is built and managed, particularly for the current INDiGO System and also for its successor (in the IV renewal). Within the IND's IV production house, we are looking for an analyst who bridges the gap between business and IT and has agile collaboration with other (IV) disciplines in their DNA. Analysts translate the wishes of not only the IND business but also increasingly the Chain into usable (ICT) solutions.

Furthermore, our architects validate our high-level solutions against current frameworks and standards. Together with the scrum team, we translate features into user stories, which are then aligned with the product owner and the business. Subsequently, the user stories are developed and tested within the scrum team.

• Functional Analysis and Feature Development:
• Translate needs and wishes into functional requirements and determine/develop the scope based on priorities, feasibility, and planning.
• Advise the Product Owner (PO) and Product Manager on which features will be addressed in the upcoming quarter or half-year and what is needed for them.
• Investigate data sources, such as INDiGO, the renewed IT landscape (Nexus), and external sources (including NOVA, JustiD, CDD), and translate the required data into fields and structures within the LGM.
• Prepare functional specifications and acceptance criteria and chair refinement sessions for handover to development teams. This also includes translating data usage for specific purposes towards the front-end of the application (preparing business rules).
• Review development team outputs and resolve questions, bottlenecks, and blocking issues during realization, or investigate alternative solutions.
• Prepare test scenarios, test delivered features, document findings, and advise the PO on the results and next steps.
• Coordinate with other teams within both the renewed and current IT landscape when work is cross-team.
• Issue Management and Collaboration
• Analyze issues together with Functional Management, determine solutions, and escalate issues to the appropriate teams as needed.
• Answer functional questions, monitor dependencies, and ensure solutions align with expectations and processes.
• Documentation and Knowledge Transfer
• Prepare functional reference documentation, including process diagrams, mappings from the front-end to the LGM, business rules, and associated database attributes.
• Provide demos of the current product upon request, explain its functionality, and clarify the choices made and the product's development.
• Record own activities in Jira by creating user stories and tasks and keeping progress transparent for the PO.

Requirements

Candidate must have a completed HBO (higher professional education) degree.

Candidate must have at least 4 years of demonstrable work experience with business analysis and/or information analysis.

Candidate must have at least 3 years of demonstrable work experience with process analysis and/or process modeling.

Candidate must have at least 2 years of demonstrable work experience with data modeling.

Additional Knowledge

Experience with collaboration in multidisciplinary IT/Business teams.

Experience with Agile working: DoR, Refinement, DoD, user stories, test scenarios;

Experience with detailed process modeling (BPMN level 4) → tasks, task design, and GUI;

Preferably knowledge and experience with end-to-end customer interaction in a digital world;

Preferably experience with data modeling: CGM and LGM, preferably knowledge of registers and data flows;

Preferably knowledge of collaboration tools e.g., BlueDolphin (BPMN), rule models (DMN);

Other Role Requirements

Candidate must be able to operate independently and quickly find their way in a large government organization!

Candidate must be able to handle dynamism and rapidly changing priorities!

Competencies

Business Analysis and Functional Analysis: translating needs into requirements, scope, and functional solutions.

Data and System Landscapes: insight into application landscape, data mapping, system integrations (understanding), and the LGM.

Testing and Quality Assurance: preparing test scenarios, testing functionalities, and documenting findings.

Documentation and Process Modeling: preparing process diagrams, functional documentation, and data mappings.

Stakeholder Management: effective collaboration with the PO, Product Manager, Functional Management, and various development teams.

Communication and Knowledge Transfer: providing product demos and clearly explaining functional issues.

Curious, Proactive, Flexible, Decisive, Strong sense of self-worth and ability to remain firm in a very dynamic environment.

Project details

• Start: 2026-11-30T23:00:00
• Location: Den Haag Zuid-Holland, NL
• Languages: Dutch