Change Manager Retail

Project overview

OPERATING MODEL TRANSFORMATION CONSULTANT

Leading Retail Organisation | London

THE ROLE

Drive organizational transformation for a major retail group. Design and implement a new operating model to improve efficiency, customer experience, and competitive positioning. Own end-to-end design from current-state assessment through change delivery.

Operating Model Design

Efficiency & Performance

Technology & Process Enablement

Change & Stakeholder Management

Delivery Leadership

Essential Experience:

Desirable:

• Conduct current-state organizational and process assessment
• Design target operating model aligned to business strategy
• Map critical processes (supply chain, store operations, customer service, merchandising)
• Identify organizational structure, roles, and capability gaps
• Identify cost reduction and efficiency opportunities
• Design performance metrics and KPIs
• Develop implementation roadmaps with phasing and sequencing
• Quantify financial impact and benefits realization
• Assess technology requirements (POS, inventory, e-commerce, workforce management)
• Design process improvements and automation opportunities
• Support systems selection and implementation planning
• Change readiness assessment
• Develop change management and communications strategy
• Engage store leadership, head office, and frontline teams
• Design training and capability-building programmes
• Lead transformation governance and steering committees
• Support implementation planning and workstream orchestration
• Coach internal transformation office and project teams
• Monitor progress against KPIs and benefits tracking
• Problem-solve blockers and refine approach based on real-world feedback
• Retail industry experience is essential
• Operating model and organizational design expertise
• Process mapping and efficiency improvement background
• Change management and stakeholder engagement experience
• Supply chain or store operations experience
• Technology-enabled transformation
• Omnichannel (online/offline) experience

Project details

• Start: asap
• Duration: 2 Months
• Location: London, UK, GB
• Rate: 68-68 EUR/h