Client Onboarding (Merchant Services)

Project overview

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Merchant Services & Client Onboarding Specialist in Charlotte, NC (hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Project details

12 Months+ to contract to hire.

Must haves:

Ideal experiences:

Soft skills:

What You Will Be Doing

o Set up merchant payment gateways & invoicing solutions

o Manage client relationships (internal + external)

o Escalate issues when needed

o Project & operations management

o Work closely with internal teams: Treasury, Sales, Product

• Direct merchant services / merchant acquiring / payments implementation experience
• Hands-on exposure to onboarding or enabling payment products (not purely back-office or advisory)
• Strong client-facing experience (this is critical vs. technical-only roles)
• Proven ability to manage multi-stakeholder environments (clients + internal teams + vendors)
• Ability to work under tight deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.
• “Merchant onboarding,” “merchant acquiring,” “payment enablement,” “card processing”
• Implementation of gateways, ACH, card payments, invoicing systems
• Experience with FIS and/or CyberSource (3rd party WF tools only)
• Project-based work involving client integration or onboarding timelines
• High-volume client environments (enterprise or mid-market merchants)
• Strong communicator who can run client calls confidently
• Comfortable escalating issues and coordinating across teams
• Organized, structured, and dependable (prior contractor failure tied to time management)
• Ability to translate technical/payment concepts to non-technical stakeholders
• High degree of professionalism with strong communication skills
• Detail-oriented with excellent problem-solving and process improvement skills.
• Start: flexible
• Remote: hybrid
• Location: Charlotte, North Carolina, United States, US
• Rate: 35-40 EUR/h