Job description
Project overview
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Merchant Services & Client Onboarding Specialist in Charlotte, NC (hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Project details
12 Months+ to contract to hire.
Must haves:
Ideal experiences:
Soft skills:
What You Will Be Doing
o Set up merchant payment gateways & invoicing solutions
o Manage client relationships (internal + external)
o Escalate issues when needed
o Project & operations management
o Work closely with internal teams: Treasury, Sales, Product
- Direct merchant services / merchant acquiring / payments implementation experience
- Hands-on exposure to onboarding or enabling payment products (not purely back-office or advisory)
- Strong client-facing experience (this is critical vs. technical-only roles)
- Proven ability to manage multi-stakeholder environments (clients + internal teams + vendors)
- Ability to work under tight deadlines in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.
- “Merchant onboarding,” “merchant acquiring,” “payment enablement,” “card processing”
- Implementation of gateways, ACH, card payments, invoicing systems
- Experience with FIS and/or CyberSource (3rd party WF tools only)
- Project-based work involving client integration or onboarding timelines
- High-volume client environments (enterprise or mid-market merchants)
- Strong communicator who can run client calls confidently
- Comfortable escalating issues and coordinating across teams
- Organized, structured, and dependable (prior contractor failure tied to time management)
- Ability to translate technical/payment concepts to non-technical stakeholders
- High degree of professionalism with strong communication skills
- Detail-oriented with excellent problem-solving and process improvement skills.
- Start: flexible
- Remote: hybrid
- Location: Charlotte, North Carolina, United States, US
- Rate: 35-40 EUR/h
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